Block

1 month ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Partner SMB merchants to understand their needs, tailor Square solutions, and advocate for their success. Drive growth through product adoption, upselling, and cross-functional collaboration, while maintaining trusted advisor relationships and delivering measurable outcomes for a portfolio of SMBs in Australia.

Location: Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
•Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
•Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement SavingsFamily Planning

Key Requirements

•3+ years experience in account management, sales, or consultative roles.
•A consultative, customer-first mindset with proven ability to advocate for client needs.
•Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
•Excellent communication skills — engaging in conversation and able to simplify complex ideas.
•Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.

Experience:3+ yearsPaymentsSaaSRetail

Skills:CommunicationTime managementProblem-solvingRelationship-buildingNegotiation

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

1 month ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
•Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
•Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement SavingsFamily Planning

Key Requirements

•3+ years experience in account management, sales, or consultative roles.
•A consultative, customer-first mindset with proven ability to advocate for client needs.
•Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
•Excellent communication skills — engaging in conversation and able to simplify complex ideas.
•Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.

Experience:3+ yearsPaymentsSaaSRetail

Skills:CommunicationTime managementProblem-solvingRelationship-buildingNegotiation

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn