Account Manager, SMB

Block
Melbourne
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Time management","Problem-solving","Relationship-building","Negotiation"]

Partner SMB merchants to understand their needs, tailor Square solutions, and advocate for their success. Drive growth through product adoption, upselling, and cross-functional collaboration, while maintaining trusted advisor relationships and delivering measurable outcomes for a portfolio of SMBs in Australia.

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FursaFursa
Block
Block
3 months ago

Account Manager, SMB

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Partner SMB merchants to understand their needs, tailor Square solutions, and advocate for their success. Drive growth through product adoption, upselling, and cross-functional collaboration, while maintaining trusted advisor relationships and delivering measurable outcomes for a portfolio of SMBs in Australia.
Location: Melbourne
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
  • •Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
  • •Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
  • •Drive expansion through product adoption, upselling, and value-based recommendations.
  • •Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement SavingsFamily Planning

Key Requirements

  • •3+ years experience in account management, sales, or consultative roles.
  • •A consultative, customer-first mindset with proven ability to advocate for client needs.
  • •Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
  • •Excellent communication skills — engaging in conversation and able to simplify complex ideas.
  • •Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.
Experience:3+ yearsPaymentsSaaSRetail
Skills:CommunicationTime managementProblem-solvingRelationship-buildingNegotiation
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn