Product Expert, Customer Support (Dublin, IE)

Omni
Dublin
Workplace: RemoteFull timeEUR 53,000 - 85,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Customer service","Teaching","Team collaboration"]

Join Omni as a Product Expert in Customer Support to help data professionals use the Omni platform, solve data challenges with SQL and analytics, act as the voice of the customer internally, and advocate for customer needs. You’ll provide high-touch technical assistance, stay current on product improvements, and collaborate with Product, Engineering, and Solutions Engineering to improve the customer experience.

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FursaFursa
Omni
Omni
8 months ago

Product Expert, Customer Support (Dublin, IE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join Omni as a Product Expert in Customer Support to help data professionals use the Omni platform, solve data challenges with SQL and analytics, act as the voice of the customer internally, and advocate for customer needs. You’ll provide high-touch technical assistance, stay current on product improvements, and collaborate with Product, Engineering, and Solutions Engineering to improve the customer experience.
Location: Dublin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Become a deep expert in the Omni product and best practices, and stay up to date with product improvements and roadmap updates.
  • •Assist customers, potential customers, and partners via Slack as frontline support for navigating data challenges and best practices.
  • •Provide proactive, above-and-beyond technical support and dig deeper to find creative solutions beyond the surface questions.
  • •Give voice to customer needs in internal discussions with Product and Engineering to influence future developments.
  • •Surface feature requests, reproduce and create high-quality bug reports, and contribute to community resources to enable self-service.

Pay and Benefits

Salary: EUR 53,000 - 85,000 annually

Key Requirements

  • •1+ years experience in data analytics and/or technical support
  • •Strong SQL skills with demonstrated ability to perform analytics
  • •Excellent written and verbal communication skills
  • •Love learning and problem solving; enthusiastic about helping and teaching others
  • •Based in Dublin, Ireland or able to work from Dublin (as noted in role)
Experience:1+ yearsData analyticsTechnical supportSQLBI tooling
Skills:CommunicationProblem-solvingCustomer serviceTeachingTeam collaboration
Tech Stack:SQLBI toolingSlackOmni product

Company Brief

Omni
Omni (Omni Analytics) is a business intelligence and embedded analytics platform that combines a governed semantic layer with flexible SQL, spreadsheet and AI interfaces to make reliable, shareable analytics and customer-facing data products.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
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