Store & CRM Manager – John Lobb

Lead the performance of the Shanghai John Lobb store while driving commercial results through KPI analysis, business planning, and competitive market monitoring. Own CRM and customer experience strategy, including member acquisition, retention, segmentation, targeted campaigns, and lifecycle management across retail and e-commerce. Develop store SOPs, training, and coaching practices to elevate selling and service standards, while managing scheduling and empowering the store supervisor and team.