AVP, Sales Support Reporting

Synchrony
United States
Workplace: HybridFull timeUSD 90,000 - 155,000 annuallyFunction: SalesExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Problem-solving","Organization"]

Lead and manage three sales support teams covering client reporting, promo support, merchant quality assurance, and merchant experience sales support. Partner with client development and merchant experience leaders to ensure execution across Home, Auto, and Lifestyles, driving operational delivery, onboarding, escalations, and SLA-quality outcomes. Own development and delivery of standard and custom client reporting in WRS or Salesforce, coach team members, and support ACM quality assurance and cross-functional initiatives.

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FursaFursa
Synchrony
Synchrony
1 day ago

AVP, Sales Support Reporting

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and manage three sales support teams covering client reporting, promo support, merchant quality assurance, and merchant experience sales support. Partner with client development and merchant experience leaders to ensure execution across Home, Auto, and Lifestyles, driving operational delivery, onboarding, escalations, and SLA-quality outcomes. Own development and delivery of standard and custom client reporting in WRS or Salesforce, coach team members, and support ACM quality assurance and cross-functional initiatives.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead daily operations of Sales Support and MESS teams to deliver required commitments.
  • •Provide leadership, coaching, and professional development for team members performing sales support functions.
  • •Partner with sales teams to develop standard and custom client reporting in WRS or Salesforce.
  • •Work with Merchant Experience leaders to support business processes, provide quality assurance reporting, and deliver on SLAs.
  • •Own and resolve escalated issues through research and cross-functional collaboration; communicate findings to key stakeholders and senior leadership.

Pay and Benefits

Salary: USD 90,000 - 155,000 annually
Perks:Annual Bonus

Key Requirements

  • •1+ year experience with SalesForce.com or Rapid, Business Center, ACM, Surveyor, or Verint.
  • •Advanced PowerPoint and Excel skills, including report writing, cell formulas, sorting/grouping, and pivot tables.
  • •5+ years in Sales and/or Marketing in a financial services environment.
  • •2+ years managerial or project leadership experience.
  • •1+ years demonstrated analytic capability and decision-making competence.
Experience:5+ yearsFinancial services
Education:Bachelor's in business or related field
Skills:LeadershipCoachingCommunicationProblem-solvingOrganization
Tech Stack:SalesforceRapidBusiness CenterACMSurveyorVerintWRSPowerPointExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn