Sales and Retention Consultant

HSBC
Singapore
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Motivation","Resilience","Empathy","Teamwork","Customer focus"]

Engage new and existing customers through non face-to-face channels to support loan and credit card needs. Recommend the best loan and card arrangements based on customer requirements, using digital journeys to help customers complete applications and onboarding. Deliver consistent, best-in-class customer service while meeting HSBC compliance and control standards, supported by a fast-paced, disciplined team environment.

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FursaFursa
HSBC
HSBC
5 hours ago

Sales and Retention Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Engage new and existing customers through non face-to-face channels to support loan and credit card needs. Recommend the best loan and card arrangements based on customer requirements, using digital journeys to help customers complete applications and onboarding. Deliver consistent, best-in-class customer service while meeting HSBC compliance and control standards, supported by a fast-paced, disciplined team environment.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Engage new and existing customers via non face-to-face channels for loan and credit card needs.
  • •Identify customer needs and recommend the best loan and card arrangement.
  • •Use digital journeys to support customers through application and onboarding.
  • •Deliver consistent, best-in-class customer service.
  • •Meet HSBC compliance and control standards.

Key Requirements

  • •Communicate clearly and effectively to deliver the best customer experience; proficient in Mandarin and English.
  • •Ability to thrive in a fast-paced, disciplined environment; motivated and resilient.
  • •Empathy and energy to listen, understand customer needs, and build strong customer relationships.
  • •Work independently and collaboratively as a team, supporting others to deliver a great experience.
  • •Basic computing skills (e.g., Microsoft Word, Excel); prior sales experience is advantageous but not required.
Skills:CommunicationMotivationResilienceEmpathyTeamworkCustomer focus
Languages:MandarinEnglish
Tech Stack:Microsoft WordExcel

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn