Home Mortgage Servicing Solutions Lead

Citizens Bank
United States
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communicating Effectively","Detail Attentive","Organized","Interpersonal skills","Self-motivated","Multi-tasking"]

Manage end-to-end mortgage servicing transactions and ensure retail operations are fulfilled for Citizens. Lead setup and ongoing tracking of default legal matters, updating assigned cases monthly and researching causes and root causes. Compile and provide required loan documentation for discovery and litigation, build and maintain matter/loan document folders, and complete affidavits, interrogatories, and discovery responses. Escalate potential losses and prepare loss event/root cause statements; attend hearings and settlement cases as needed.

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FursaFursa
Citizens Bank
Citizens Bank
1 day ago

Home Mortgage Servicing Solutions Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage end-to-end mortgage servicing transactions and ensure retail operations are fulfilled for Citizens. Lead setup and ongoing tracking of default legal matters, updating assigned cases monthly and researching causes and root causes. Compile and provide required loan documentation for discovery and litigation, build and maintain matter/loan document folders, and complete affidavits, interrogatories, and discovery responses. Escalate potential losses and prepare loss event/root cause statements; attend hearings and settlement cases as needed.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Manage all transaction processes and delivery of mortgage servicing services for Citizens.
  • •Set up new legal matters in the Litigation Tracker spreadsheet and provide monthly updates for assigned cases.
  • •Research each matter to determine cause and root cause, and provide attorney vendors requested documentation for discovery.
  • •Build and maintain folders for each matter/loan to house documents, correspondence, communications, emails, and histories through resolution.
  • •Escalate potential losses to direct management and prepare loss event and root cause statements; attend hearings, conferences, settlement cases, and trials as needed.

Key Requirements

  • •7+ years of default servicing experience.
  • •2+ years of default litigation experience.
  • •Strong analytical, problem-solving, and mathematical skills for evaluating complex information.
  • •Demonstrated knowledge of mortgage lending and servicing, including late-stage collections, loss mitigation, property preservation, and foreclosure.
  • •Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio) and organized communication skills.
Experience:Mortgage servicingDefault litigationFHA/VA/USDAGSE servicing guidelines
Education:High School
Skills:Communicating EffectivelyDetail AttentiveOrganizedInterpersonal skillsSelf-motivatedMulti-tasking
Tech Stack:Microsoft Office 365WordExcelPowerPointVisioLitigation Tracker spreadsheetMicrosoft Excel

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website