Senior Software Engineer I

American Express
India
Workplace: HybridFull timeFunction: Software EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Ownership","Curiosity","Continuous learning","Continuous improvement","Clear technical communication"]

Build and evolve scalable automation capabilities for Mission Control, enabling detection, triage, repair, and validation of incidents with minimal manual effort. Design event-driven workflows that connect observability signals, incident data, runbooks, and automation execution platforms. Develop self-healing and reliability automation patterns (e.g., job retriggers, pod scaling, health checks) with strong telemetry, governance, testing, and operational support across the Mission Control ecosystem.

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FursaFursa
American Express
American Express
2 days ago

Senior Software Engineer I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Build and evolve scalable automation capabilities for Mission Control, enabling detection, triage, repair, and validation of incidents with minimal manual effort. Design event-driven workflows that connect observability signals, incident data, runbooks, and automation execution platforms. Develop self-healing and reliability automation patterns (e.g., job retriggers, pod scaling, health checks) with strong telemetry, governance, testing, and operational support across the Mission Control ecosystem.
Location: India
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, build, and support automation capabilities that enable Mission Control to detect, triage, repair, and validate incidents with minimal manual intervention.
  • •Engineer event-driven workflows connecting observability signals, incident data, runbooks, and automation execution platforms to deliver consistent remediation outcomes.
  • •Advance the in-house IncidentPilot automation framework by improving configuration workflows, routing logic, automation triggering, failure handling, auditability, reporting, and self-service.
  • •Partner with onboarding teams to identify automatable SOPs and runbooks before or during onboarding, embedding automation into standard service transition.
  • •Build reusable automation patterns for self-healing, job retriggers, pod scaling, component-based validations, health checks, reroutes, incident enrichment, and operational notifications.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirementWellness StipendCounseling SupportLearning Budget

Key Requirements

  • •6+ years of software engineering experience building production-grade services, integrations, scripts, APIs, or automation workflows using Java, Python, or similar technologies.
  • •Experience designing and supporting automation solutions for production operations, incident management, observability, or reliability engineering use cases.
  • •Knowledge of distributed systems, algorithms, NoSQL and relational databases, APIs, and event-driven integration patterns.
  • •Experience implementing large-scale automations such as self-healing, pod scaling, job retriggers, health checks, incident enrichment, and automated rerouting.
  • •Practical experience with CI/CD (e.g., GitHub, Jenkins, testing and deployment pipelines) and integration solutions including REST APIs, batch/real-time processing, Kafka, messaging platforms, or workflow orchestration tools.
Experience:6+ years
Education:Bachelor's in Computer Science, Computer Engineering, or comparable experience
Skills:OwnershipCuriosityContinuous learningContinuous improvementClear technical communication
Languages:US
Tech Stack:JavaPythonCI/CDGitHubJenkinsREST APIsNoSQLRelational databasesEvent-drivenKafkaServiceNowAnsibleDynatraceSplunkAIOpsObservabilityDistributed tracingDashboardsMonitoringAlerting

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn