Stripe

3 months ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Engagement Manager leads enterprise-scale implementations for Stripe’s services, guiding complex integrations from adoption to operation, coordinating cross-functional teams, managing scope, time, and risk, and ensuring customers realize measurable value from Stripe’s solutions.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Own all facets of the relationship with the User – Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
•Accelerate time to value – Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
•Deliver Program / Project Management expertise & innovation – Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
•Manage scope, time, cost and quality – The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
•Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

Key Requirements

•7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field.
•Ability to understand complex business requirements and craft tailored solutions.
•Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you’ll need to talk to Users in a language they can understand.
•Proven program management skills and experience.
•Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.

Experience:7+ yearsPayments

Skills:CommunicationStakeholder managementProblem-solvingLeadershipCollaboration

Certifications:PMPPRINCE2Certified ScrumMaster

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

3 months ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Own all facets of the relationship with the User – Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
•Accelerate time to value – Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
•Deliver Program / Project Management expertise & innovation – Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
•Manage scope, time, cost and quality – The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
•Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

Key Requirements

•7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field.
•Ability to understand complex business requirements and craft tailored solutions.
•Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you’ll need to talk to Users in a language they can understand.
•Proven program management skills and experience.
•Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.

Experience:7+ yearsPayments

Skills:CommunicationStakeholder managementProblem-solvingLeadershipCollaboration

Certifications:PMPPRINCE2Certified ScrumMaster

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor