Operations Manager | Al Futtaim Auto Leasing | Financial Services (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-5 yearsSkills: ["Interpersonal skills","Negotiation","Leadership","Communication","Presentation"]

Lead sales support and operational execution for B2B corporate clients, ensuring revenue converts into profitable business. Manage sales enablement, deal structuring, contract execution, and client onboarding across the customer lifecycle. Own strategic client relationships, oversee SLAs and offhire management for Managed Transport Services, and monitor fleet lifecycle activities. Partner with Contract Origination, Sales, Vehicle Logistics, Finance, and Customer Service to deliver scalable processes, cost control, and consistent service delivery.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Operations Manager | Al Futtaim Auto Leasing | Financial Services (Dubai, AE)

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Job Summary

Lead sales support and operational execution for B2B corporate clients, ensuring revenue converts into profitable business. Manage sales enablement, deal structuring, contract execution, and client onboarding across the customer lifecycle. Own strategic client relationships, oversee SLAs and offhire management for Managed Transport Services, and monitor fleet lifecycle activities. Partner with Contract Origination, Sales, Vehicle Logistics, Finance, and Customer Service to deliver scalable processes, cost control, and consistent service delivery.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Act as primary relationship owner for high-value strategic corporate clients and run quarterly/annual account reviews.
  • •Lead and support Relationship Management Executives and ensure seamless internal communication for Managed Transport Services (MTS).
  • •Facilitate onboarding for new MTS clients and coordinate supplier onboarding and oversight to maintain service quality.
  • •Monitor and fulfill MTS Service Level Agreements (SLAs) and oversee offhire management, including agreement closure and final invoicing.
  • •Manage fleet lifecycle activities such as deliveries, maintenance progress, registration renewals, and renewal updates 90 days before contract expiry.

Key Requirements

  • •Provide relationship ownership for high-value and strategic corporate clients, ensuring interactions are managed within SLA.
  • •Oversee sales support and operations activities, including service delivery across internal departments.
  • •Demonstrate experience in client relationship management, corporate account management, or B2B service operations (3–5 years).
  • •Apply knowledge of leasing, fleet operations, or automotive corporate services to support client lifecycle execution.
  • •Use MS Office and CRM tools effectively, while balancing multiple accounts with competing priorities.
Experience:3-5 yearsB2BClient relationship managementCorporate accountsFleet operationsLeasingAutomotive services
Education:
Skills:Interpersonal skillsNegotiationLeadershipCommunicationPresentation
Languages:EnglishArabic
Tech Stack:MS OfficeCRM

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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