Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

TikTok
Los Angeles
Workplace: OnsiteInternshipFunction: Strategy & Corporate DevelopmentEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Collaboration","Ownership","Proactive attitude"]

Help the TikTok Shop US Operations team reduce disputes and improve after-sales workflows by analyzing user and merchant feedback, documenting arbitration/dispute guidelines, and supporting cross-functional process improvements. You’ll track key business metrics, flag unusual trends, and coordinate follow-ups with Product and Operations to enhance the platform experience across different scenarios and categories.

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FursaFursa
TikTok
TikTok
1 month ago

Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Help the TikTok Shop US Operations team reduce disputes and improve after-sales workflows by analyzing user and merchant feedback, documenting arbitration/dispute guidelines, and supporting cross-functional process improvements. You’ll track key business metrics, flag unusual trends, and coordinate follow-ups with Product and Operations to enhance the platform experience across different scenarios and categories.
Location: Los Angeles
Workplace: Onsite
Employment Type: Internship · 3 months
Job Function: Strategy & Corporate Development
Seniority: Intern level

Key Responsibilities

  • •Analyze data and review user/merchant feedback to identify common issues in platform disputes and improve processes.
  • •Document and improve after-sales dispute guidelines and service workflows across different scenarios and categories.
  • •Support improvements to the overall platform experience by reviewing policies, tracking feedback, and coordinating with Product and Operations.
  • •Monitor key business metrics, flag potential issues or unusual trends, and help track follow-up actions and improvements.

Key Requirements

  • •Currently pursuing a Bachelor's or Master's degree in Business, Management, Data Science, or a related major.
  • •Proven experience in operations, program, or project management, including hands-on SOP development.
  • •Proven ability to analyze data and identify trends/insights to support team decisions and process improvements.
  • •Proven experience with basic data analysis tools (e.g., Excel or dashboards) and interpreting data for business needs.
  • •Strong problem-solving and analytical thinking, with the ability to collaborate effectively cross-functionally.
Experience:E-commerceE-commerce operationsAI
Education:Bachelor's in Business, Management, Data Science or related major
Skills:Problem-solvingAnalytical thinkingCollaborationOwnershipProactive attitude
Tech Stack:ExcelDashboardsLLMAI

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn