2 days ago

Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Help the TikTok Shop US Operations team reduce disputes and improve after-sales workflows by analyzing user and merchant feedback, documenting arbitration/dispute guidelines, and supporting cross-functional process improvements. You’ll track key business metrics, flag unusual trends, and coordinate follow-ups with Product and Operations to enhance the platform experience across different scenarios and categories.

Location: Los Angeles

Workplace: Onsite

Employment Type: Internship · 3 months

Job Function: Strategy & Corporate Development

Seniority: Intern level

Key Responsibilities

•Analyze data and review user/merchant feedback to identify common issues in platform disputes and improve processes.
•Document and improve after-sales dispute guidelines and service workflows across different scenarios and categories.
•Support improvements to the overall platform experience by reviewing policies, tracking feedback, and coordinating with Product and Operations.
•Monitor key business metrics, flag potential issues or unusual trends, and help track follow-up actions and improvements.

Key Requirements

•Currently pursuing a Bachelor's or Master's degree in Business, Management, Data Science, or a related major.
•Proven experience in operations, program, or project management, including hands-on SOP development.
•Proven ability to analyze data and identify trends/insights to support team decisions and process improvements.
•Proven experience with basic data analysis tools (e.g., Excel or dashboards) and interpreting data for business needs.
•Strong problem-solving and analytical thinking, with the ability to collaborate effectively cross-functionally.

Experience:E-commerceE-commerce operationsAI

Education:Bachelor's in Business, Management, Data Science or related major

Skills:Problem-solvingAnalytical thinkingCollaborationOwnershipProactive attitude

Tech Stack:ExcelDashboardsLLMAI

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Onsite

Employment Type: Internship · 3 months

Job Function: Strategy & Corporate Development

Seniority: Intern level

Key Responsibilities

•Analyze data and review user/merchant feedback to identify common issues in platform disputes and improve processes.
•Document and improve after-sales dispute guidelines and service workflows across different scenarios and categories.
•Support improvements to the overall platform experience by reviewing policies, tracking feedback, and coordinating with Product and Operations.
•Monitor key business metrics, flag potential issues or unusual trends, and help track follow-up actions and improvements.

Key Requirements

•Currently pursuing a Bachelor's or Master's degree in Business, Management, Data Science, or a related major.
•Proven experience in operations, program, or project management, including hands-on SOP development.
•Proven ability to analyze data and identify trends/insights to support team decisions and process improvements.
•Proven experience with basic data analysis tools (e.g., Excel or dashboards) and interpreting data for business needs.
•Strong problem-solving and analytical thinking, with the ability to collaborate effectively cross-functionally.

Experience:E-commerceE-commerce operationsAI

Education:Bachelor's in Business, Management, Data Science or related major

Skills:Problem-solvingAnalytical thinkingCollaborationOwnershipProactive attitude

Tech Stack:ExcelDashboardsLLMAI

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn