IT Support / Operations Engineer

Baseten
New York, San Francisco
Workplace: HybridFull timeUSD 125,000 - 170,000 annuallyFunction: IT Support & HelpdeskExperience: 4+ yearsSkills: ["Communication","Organizational skills","Problem-solving"]

Own day-to-day technical support for Baseten employees, serving as the escalation point for hardware and software issues across a Mac and Windows fleet. Handle user lifecycle administration (provisioning, deprovisioning, access management), lead IT onboarding for new hires, and maintain high-performing office IT infrastructure. Improve internal support standards with a self-serve knowledge base and contribute to automation and workflow streamlining as systems and services scale.

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Baseten
Baseten
5 months ago

IT Support / Operations Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own day-to-day technical support for Baseten employees, serving as the escalation point for hardware and software issues across a Mac and Windows fleet. Handle user lifecycle administration (provisioning, deprovisioning, access management), lead IT onboarding for new hires, and maintain high-performing office IT infrastructure. Improve internal support standards with a self-serve knowledge base and contribute to automation and workflow streamlining as systems and services scale.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across the Mac and Windows fleet.
  • •Manage user lifecycle administration, including provisioning, deprovisioning, and access management across systems and services.
  • •Own IT onboarding for new employees, from laptop setup and account configuration through a smooth first-day experience.
  • •Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment.
  • •Build and maintain a knowledge base to enable self-serve support and reduce ticket volume; identify automation opportunities across IT operations.

Pay and Benefits

Salary: USD 125,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental Leave401k

Key Requirements

  • •4+ years of experience in IT support and administration in a high-growth or fast-paced environment.
  • •Strong working knowledge of Google Workspace, MDM platforms (e.g., Kandji), IdM/SSO solutions (e.g., Okta), and video conferencing tools.
  • •Proven experience administering macOS at scale, with solid working knowledge of Windows environments.
  • •Hands-on experience with automation tools and streamlining IT processes and workflows.
  • •Excellent communication and strong organizational skills to manage multiple priorities in ambiguous environments.
Experience:4+ years
Skills:CommunicationOrganizational skillsProblem-solving
Tech Stack:Google WorkspaceKandjiOktaSSOIdMVideo conferencingMacOSWindowsCloud-based services

Company Brief

Baseten
Baseten provides an inference-first ML infrastructure platform that lets engineering and ML teams deploy, serve, and scale machine-learning models with optimized performance, autoscaling, and GPU-backed hosting for production AI applications. ([crunchbase.com](https://www.crunchbase.com/organization/baseten?utm_source=openai))
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor