Customer Care Representative- Spanish/Portuguese/Dutch

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Active listening","Problem-solving","Attention to detail","Communication"]

Join the New Cairo team for Sutherland’s Account Wave 0 as a Customer Care Representative handling Spanish-speaking customer interactions. You’ll resolve inquiries efficiently with empathy, deliver tailored solutions, and ensure a positive experience through clear communication and professional phone etiquette. You’ll need Spanish fluency (B2/C1), strong support skills, and problem-solving with attention to detail, with flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Care Representative- Spanish/Portuguese/Dutch

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the New Cairo team for Sutherland’s Account Wave 0 as a Customer Care Representative handling Spanish-speaking customer interactions. You’ll resolve inquiries efficiently with empathy, deliver tailored solutions, and ensure a positive experience through clear communication and professional phone etiquette. You’ll need Spanish fluency (B2/C1), strong support skills, and problem-solving with attention to detail, with flexibility for night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Deliver tailored solutions that meet each customer’s needs.
  • •Create a positive customer experience through clear communication.
  • •Maintain professional phone etiquette during customer interactions.

Key Requirements

  • •Fluency in Spanish (B2/C1) is required.
  • •Strong customer service and support skills.
  • •Demonstrated problem-solving abilities, active listening, and attention to detail.
  • •Prior experience in a customer-facing role.
  • •Familiarity with CRM tools is a plus; flexibility to work night and overnight shifts is required.
Skills:EmpathyActive listeningProblem-solvingAttention to detailCommunication
Languages:SpanishPortugueseDutch
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor