AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

HSBC
Delhi
Full timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Stakeholder management","Operational control","Compliance mindset","Process improvement","Customer focus"]

Own the NRI (NRI/PIO) banking proposition for the International Corridor, focusing on performance and customer experience. Drive growth of the international customer base by improving customer journeys, processes, and cross-border proposition delivery across branches, contact centers, and relationship managers. Partner with overseas HSBC entities and control/compliance/operations teams to enhance service standards, ensure adherence to cross-border frameworks and local regulations, and resolve escalated NRI complaints using portfolio analytics and reporting.

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FursaFursa
HSBC
HSBC
2 days ago

AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

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Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the NRI (NRI/PIO) banking proposition for the International Corridor, focusing on performance and customer experience. Drive growth of the international customer base by improving customer journeys, processes, and cross-border proposition delivery across branches, contact centers, and relationship managers. Partner with overseas HSBC entities and control/compliance/operations teams to enhance service standards, ensure adherence to cross-border frameworks and local regulations, and resolve escalated NRI complaints using portfolio analytics and reporting.
Location: Delhi
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead banking proposition management initiatives with a primary focus on performance management.
  • •Develop and grow the NRI proposition by increasing the international customer base and identifying new geographies and customer acquisition models.
  • •Own client life cycle management and client communication to improve customer experience.
  • •Drive business metrics and delivery across branches, contact center, and RMs while managing BAU reporting and control checks.
  • •Coordinate cross-border processes and customer journeys with overseas entities and control/compliance/operations teams, ensuring adherence to frameworks and local regulatory guidelines; resolve escalated NRI complaints.
  • •Conduct portfolio analytics to drive business objectives and efficacy across channels.

Key Requirements

  • •Minimum BA/BS with 1–3 years of experience in banking.
  • •Familiarity with AI-enabled tools is an advantage.
  • •Ensure timely implementation of internal/external audit points and address issues raised by external regulators.
  • •Identify and implement relevant compliance guidelines and foster a compliance culture.
  • •Understand cross-border compliance issues and ensure compliance across processes, journeys, and product offering.
Experience:1-3 yearsBankingCross-borderNRIWealth management
Education:Bachelor's
Skills:Stakeholder managementOperational controlCompliance mindsetProcess improvementCustomer focus
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn