Inspectorio

1 week ago

Customer Success Associate - Ecosystem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of ecosystem customer accounts and drive measurable CS outcomes across onboarding, engagement, renewal, and adoption. Lead ecosystem onboarding activities, maintain customer health visibility with KPI/health score reporting, run feature training, and coordinate renewal execution. Gather customer feedback and work cross-functionally to close process gaps, optimize tools, and pursue expansion/upsell opportunities within the Traceability product ecosystem.

Location: Ecuador

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of Ecosystem Customer Accounts and drive CS metrics such as GRR, NRR, Adoption, and CSAT.
•Lead ecosystem onboarding activities and ensure successful login and adoption; present a 360° view of customer performance and health score.
•Drive ecosystem renewal activities using emails and meetings to ensure timely renewals.
•Deliver refreshing and new feature training to ecosystem organizations to deepen adoption.
•Collect ecosystem feedback and coordinate with stakeholders to improve products and workflows; seek upsell opportunities with sales/expansion teams.

Pay and Benefits

Perks:Paid LeaveRemote WorkLearning Budget

Key Requirements

•Bachelor’s degree or higher.
•Excellent English skills (written and spoken).
•Proficient in MS Office and comfortable using project management tools.
•Strong empathy and customer orientation to build trust and deliver excellent service.
•Curious, proactive problem-solver able to analyze issues to uncover root causes and propose solutions (customer-facing/SaaS experience preferred).

Experience:SaaS

Education:Bachelor's

Skills:EmpathyCommunicationCross-functional collaborationProblem-solvingCustomer orientation

Languages:English

Tech Stack:MS Office

Company Brief

Inspectorio

Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn

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Inspectorio

1 week ago

Customer Success Associate - Ecosystem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Ecuador

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of Ecosystem Customer Accounts and drive CS metrics such as GRR, NRR, Adoption, and CSAT.
•Lead ecosystem onboarding activities and ensure successful login and adoption; present a 360° view of customer performance and health score.
•Drive ecosystem renewal activities using emails and meetings to ensure timely renewals.
•Deliver refreshing and new feature training to ecosystem organizations to deepen adoption.
•Collect ecosystem feedback and coordinate with stakeholders to improve products and workflows; seek upsell opportunities with sales/expansion teams.

Pay and Benefits

Perks:Paid LeaveRemote WorkLearning Budget

Key Requirements

•Bachelor’s degree or higher.
•Excellent English skills (written and spoken).
•Proficient in MS Office and comfortable using project management tools.
•Strong empathy and customer orientation to build trust and deliver excellent service.
•Curious, proactive problem-solver able to analyze issues to uncover root causes and propose solutions (customer-facing/SaaS experience preferred).

Experience:SaaS

Education:Bachelor's

Skills:EmpathyCommunicationCross-functional collaborationProblem-solvingCustomer orientation

Languages:English

Tech Stack:MS Office

Company Brief

Inspectorio

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn