Team leader

Bank of America
Gurugram
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Teamwork","Attention to detail","Time management","Stakeholder management","Organized","Independent","Adaptability"]

Lead day-to-day execution for Deposit Management, ensuring tasks are completed within SLAs and meeting risk, control, and regulatory metrics. Manage individual targets and process KPIs such as productivity, turnaround time, and accuracy, while adhering to non-negotiable tasks. Collaborate with onshore and offshore teams via email and chat, and resolve internal customer status requests and queries. Operate across account opening/closing and related fulfillment activities.

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FursaFursa
Bank of America
Bank of America
1 day ago

Team leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead day-to-day execution for Deposit Management, ensuring tasks are completed within SLAs and meeting risk, control, and regulatory metrics. Manage individual targets and process KPIs such as productivity, turnaround time, and accuracy, while adhering to non-negotiable tasks. Collaborate with onshore and offshore teams via email and chat, and resolve internal customer status requests and queries. Operate across account opening/closing and related fulfillment activities.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure tasks are completed within Service Level Agreements (SLAs).
  • •Adhere to risk, control, and regulatory metrics for the business.
  • •Deliver and manage individual targets and contribute to process KPIs (productivity, turnaround time, accuracy).
  • •Adhere to Non Negotiable Tasks (NNTs).
  • •Coordinate with onshore and offshore teams and resolve status requests and queries from internal customers.

Key Requirements

  • •5-8 years of experience in relevant operations/process work.
  • •Strong written and verbal communication skills with a focus on customer/internal stakeholder responses.
  • •Strong eye for detail, strategic and analytical thinking, and excellent time management.
  • •Strong business acumen and ability to meet risk, control, and regulatory metrics.
  • •Flexible to shifts and comfortable working in a fast-paced, multi-task environment.
Experience:5-8 years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsTeamworkAttention to detailTime managementStakeholder managementOrganizedIndependentAdaptability
Tech Stack:Microsoft ExcelOutlookGlobal Fulfillment SolutionsOnBoard AssistICon - Intuitive Connections

Company Brief

Bank of America
One of the largest banking institutions in the United States, providing consumer and commercial banking, wealth management, investment banking, and financial services to individuals, businesses, and institutions globally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1904
WebsiteLinkedIn