Account Manager

Heidi Health
New York
Workplace: OnsiteFull timeUSD 115,000 - 135,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Consultative selling","Relationship building","Cross-functional collaboration","Commercial instincts","Strategic thinking"]

Lead AI-native growth within your specialty pod in the US by building strategic, consultative relationships with executive decision-makers. Diagnose workflow friction, build the business case for agentic workflows, and drive seat expansion, multi-product upsell, and renewals through retention and multi-year contracts. Partner with Clinical Engineers to implement solutions with clinical complexity, monitor usage/credit consumption, and forecast expansion pipeline with frequent customer touchpoints and clean data.

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Heidi Health
Heidi Health
19 hours ago

Account Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead AI-native growth within your specialty pod in the US by building strategic, consultative relationships with executive decision-makers. Diagnose workflow friction, build the business case for agentic workflows, and drive seat expansion, multi-product upsell, and renewals through retention and multi-year contracts. Partner with Clinical Engineers to implement solutions with clinical complexity, monitor usage/credit consumption, and forecast expansion pipeline with frequent customer touchpoints and clean data.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build lasting strategic, consultative relationships with executives in your specialty pod to understand their business deeply.
  • •Own seat expansion and multi-product agentic upsell by identifying where an agent can change outcomes and building the case.
  • •Become fluent in Heidi’s product suite, technical nuances, roadmap, and best practices to direct customers to the right solutions.
  • •Pair with Clinical Engineers to translate customer business requirements into working technical implementations.
  • •Own renewals above your pod’s contract-value threshold and proactively monitor usage/credit consumption to protect and grow the account.

Pay and Benefits

Salary: USD 115,000 - 135,000 annually

Key Requirements

  • •Track record of hitting/exceeding quota in an account management role, including seat-based and usage/credit-based models.
  • •Deep clinical understanding (or ability to earn it quickly) and credibility with clinicians, not just executives.
  • •Exceptional product intuition and a record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies.
  • •Experience delivering business cases that land with C-suite buyers.
  • •Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
Experience:HealthcareHealth techSaaSAI
Skills:Consultative sellingRelationship buildingCross-functional collaborationCommercial instinctsStrategic thinking
Tech Stack:AIAgentic workflowsSaaS

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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