Community Manager - FX/CFDs

ThinkMarkets
London
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Analytics","Proactive","Organization","Multi-tasking"]

Build and grow global trading communities across social media, forums, and messaging channels. Act as the voice of the brand by moderating conversations, responding to enquiries, managing reviews, and escalating issues when needed. Partner with Marketing, CRM, Product, Customer Support, and regional teams to align messaging and support launches, webinars, and events. Track community growth, engagement, sentiment, and customer satisfaction, and use insights to optimize strategy and improve the client experience.

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FursaFursa
ThinkMarkets
ThinkMarkets
3 days ago

Community Manager - FX/CFDs

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Last checked: 1 hour agoStatus: Live

Job Summary

Build and grow global trading communities across social media, forums, and messaging channels. Act as the voice of the brand by moderating conversations, responding to enquiries, managing reviews, and escalating issues when needed. Partner with Marketing, CRM, Product, Customer Support, and regional teams to align messaging and support launches, webinars, and events. Track community growth, engagement, sentiment, and customer satisfaction, and use insights to optimize strategy and improve the client experience.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Develop and execute a global community engagement strategy and grow trading communities across social media, forums, and messaging platforms.
  • •Manage community interactions as the voice of ThinkMarkets, including moderating discussions, responding to enquiries, and managing reviews (e.g., Trustpilot and app stores).
  • •Escalate customer issues and collaborate with internal teams to ensure timely resolution.
  • •Gather community feedback and insights, identify trends, and share them with Product, Marketing, CRM, and Customer Support to improve engagement and experience.
  • •Support product launches and community events (webinars, livestreams, competitions), and monitor community growth, engagement, sentiment, and customer satisfaction with reporting and optimization.

Key Requirements

  • •Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • •3+ years of experience in community management, social media, or digital marketing.
  • •Experience in fintech, financial services, online trading, cryptocurrency, or technology is highly desirable.
  • •Excellent written and verbal communication skills for engaging diverse audiences.
  • •Strong understanding of social media/community platforms, plus experience with community management and analytics tools.
Experience:3+ yearsFintechFinancial servicesOnline tradingCryptocurrencyTechnology
Education:Bachelor's in Marketing, Communications, Business
Skills:CommunicationAnalyticsProactiveOrganizationMulti-tasking
Tech Stack:Trustpilot

Company Brief

ThinkMarkets
Online brokerage offering forex and CFD trading across currencies, indices, commodities, shares and cryptocurrencies. Provides MetaTrader platforms, proprietary trading tools, educational resources and multi-jurisdictional regulated services for retail and institutional clients.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Melbourne, Australia
Founded: 2010
WebsiteLinkedIn