Customer Experience Professional with Spanish - hybrid

Honeywell
Poland
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Customer orientation","Excellent communication","Relationship building","Analytical skills","Proactive problem-solving"]

Own customer purchase order validation and order entry across the Order-to-Cash process, removing roadblocks to keep orders moving to fulfillment. Manage order scheduling and backlog reporting, handle complex escalations, and support onboarding and operational training. Serve as a process SME for assigned regions, drive continuous improvement using HOS and analytics, and support SAP/CRM/ERP implementations and project UAT.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Honeywell
Honeywell
2 days ago

Customer Experience Professional with Spanish - hybrid

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own customer purchase order validation and order entry across the Order-to-Cash process, removing roadblocks to keep orders moving to fulfillment. Manage order scheduling and backlog reporting, handle complex escalations, and support onboarding and operational training. Serve as a process SME for assigned regions, drive continuous improvement using HOS and analytics, and support SAP/CRM/ERP implementations and project UAT.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Validate and enter customer purchase orders, ensuring timely resolution of roadblocks and smooth order processing to fulfillment.
  • •Schedule orders based on customer requirements and internal stock availability, and manage order changes.
  • •Provide backlog management reporting on past-due, blocked, incomplete orders and invoices, reflecting order updates in systems.
  • •Act as escalation point and process SME, supporting training, best-practice sharing, and transition/daily support documentation.
  • •Support customer onboarding, transformational process projects, and continuous improvement efforts using analytics; provide inputs/POC for UAT when needed.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMultisport CardAnnual BonusLearning Budget

Key Requirements

  • •5+ years of customer support and/or order management or Order-to-Cash experience.
  • •Business-fluent written and spoken Spanish and English.
  • •Strong knowledge of CRM/ERP business processes; SAP is required.
  • •High School Diploma required; Bachelor’s degree appreciated.
  • •High level MS Office skills (Excel, Word, Outlook, PowerPoint, Teams) and experience with reporting/knowledge transfer.
Experience:5+ yearsOrder managementSupply chainOrder-to-Cash (OTC)
Education:High School
Skills:Customer orientationExcellent communicationRelationship buildingAnalytical skillsProactive problem-solving
Languages:SpanishEnglish
Tech Stack:SAPSalesforceSFDCInContactERPCRMMS OfficeExcelWordOutlookPowerPointTeamsUAT

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor