Sales Support Associate I

Tapestry
Ontario
Workplace: OnsiteFull time17.6 - 22Function: SalesExperience: 1+ yearsSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Multitasking"]

Provide warm, professional customer service as a key part of store success—supporting customers at the cash wrap and maintaining an organized, well-merchandised sales floor. Operate POS accurately, process cash/media per policy, and support receiving/stockroom workflow including shipments and inventory discrepancies. Help drive sales with add-on product suggestions, gift card promotions, and customer information capture where permitted, while adhering to Loss Prevention and housekeeping standards.

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Tapestry
Tapestry
4 months ago

Sales Support Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide warm, professional customer service as a key part of store success—supporting customers at the cash wrap and maintaining an organized, well-merchandised sales floor. Operate POS accurately, process cash/media per policy, and support receiving/stockroom workflow including shipments and inventory discrepancies. Help drive sales with add-on product suggestions, gift card promotions, and customer information capture where permitted, while adhering to Loss Prevention and housekeeping standards.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Suggest add-on products, promote gift cards, and capture customer information where permitted.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Manage stock levels, replenish the sales floor, execute visual merchandising updates, and follow Loss Prevention guidelines.

Pay and Benefits

Salary: 17.6 - 22
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •1+ year of previous retail experience (cashier/stock and sales), preferably in luxury retail service.
  • •Knowledge of fashion trends and the competitive marketplace.
  • •Ability to use cash register systems and basic computer tools, including iPad/laptop and Mobile POS.
  • •Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
  • •Strong English language proficiency and ability to work a flexible schedule including nights, weekends, and holidays.
Experience:1+ yearsRetail
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSMobile POSIPadLaptopInternet

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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