ElevenLabs

2 months ago

Account Manager - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Partner with enterprise customers to design and deploy conversational agents on the ElevenLabs Agents Platform. You will advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide deployments across web, mobile, and telephony, analyze agent performance data to identify friction points, and own expansion opportunities across a defined portfolio to drive multi-product adoption and revenue growth.

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
•Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
•Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
•Own expansion outcomes across a defined portfolio of enterprise accounts, identify expansion opportunities, drive cross-sell through deeper agent usage
•Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning StipendCo-working StipendRemote Work

Key Requirements

•5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
•Familiarity and experience with building and deploying AI agents
•Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
•Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
•Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

Experience:5-7 yearsAI/MLSaaSDeveloper ToolsEnterprise softwareJapan

Skills:CommunicationInterpersonalProblem-solvingAnalyticalRelationship building

Languages:EnglishJapanese

Tech Stack:APIsSDKsAI agentsSaaS

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

2 months ago

Account Manager - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
•Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
•Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
•Own expansion outcomes across a defined portfolio of enterprise accounts, identify expansion opportunities, drive cross-sell through deeper agent usage
•Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning StipendCo-working StipendRemote Work

Key Requirements

•5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
•Familiarity and experience with building and deploying AI agents
•Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
•Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
•Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

Experience:5-7 yearsAI/MLSaaSDeveloper ToolsEnterprise softwareJapan

Skills:CommunicationInterpersonalProblem-solvingAnalyticalRelationship building

Languages:EnglishJapanese

Tech Stack:APIsSDKsAI agentsSaaS

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor