Account Manager - Japan

ElevenLabs
Japan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Interpersonal","Problem-solving","Analytical","Relationship building"]

Partner with enterprise customers to design and deploy conversational agents on the ElevenLabs Agents Platform. You will advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide deployments across web, mobile, and telephony, analyze agent performance data to identify friction points, and own expansion opportunities across a defined portfolio to drive multi-product adoption and revenue growth.

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ElevenLabs
ElevenLabs
3 months ago

Account Manager - Japan

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Last checked: 2 hours agoStatus: Live

Job Summary

Partner with enterprise customers to design and deploy conversational agents on the ElevenLabs Agents Platform. You will advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide deployments across web, mobile, and telephony, analyze agent performance data to identify friction points, and own expansion opportunities across a defined portfolio to drive multi-product adoption and revenue growth.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • •Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • •Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • •Own expansion outcomes across a defined portfolio of enterprise accounts, identify expansion opportunities, drive cross-sell through deeper agent usage
  • •Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Pay and Benefits

Perks:Learning StipendCo-working StipendRemote Work

Key Requirements

  • •5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
  • •Familiarity and experience with building and deploying AI agents
  • •Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • •Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
  • •Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Experience:5-7 yearsAI/MLSaaSDeveloper ToolsEnterprise softwareJapan
Skills:CommunicationInterpersonalProblem-solvingAnalyticalRelationship building
Languages:EnglishJapanese
Tech Stack:APIsSDKsAI agentsSaaS

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor