Duty Manager (Cranbrook, Kent, GB, TN17 2PN)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 28,991.5+ annuallyFunction: Hospitality & Food ServiceSkills: ["Communication","Interpersonal skills","Leadership","Problem-solving","Customer focus"]

Lead the day-to-day operations of a community leisure centre, creating a safe, welcoming environment for customers of all ages. You’ll manage opening/closing, rotas, programmes, cleanliness and safety standards, and take control during incidents and emergencies. Drive commercial performance through member retention and customer service, support colleague coaching and development, and assist with lifeguarding duties as required. Based at The Weald Sport Centre in Cranbrook.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 days ago

Duty Manager (Cranbrook, Kent, GB, TN17 2PN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a community leisure centre, creating a safe, welcoming environment for customers of all ages. You’ll manage opening/closing, rotas, programmes, cleanliness and safety standards, and take control during incidents and emergencies. Drive commercial performance through member retention and customer service, support colleague coaching and development, and assist with lifeguarding duties as required. Based at The Weald Sport Centre in Cranbrook.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead health, safety and quality compliance, maintaining safe systems of work and taking control during incidents and emergencies.
  • •Oversee daily operations including opening/closing, managing rotas, and ensuring programmes are delivered effectively.
  • •Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety, and presentation.
  • •Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
  • •Act as a visible leader for customers, responding to feedback and supporting lifeguarding duties as required.

Pay and Benefits

Salary: GBP 28,991.5 annually
Perks:Gym MembershipDbs ChecksSwimming LessonsHolidayPensionWellness StipendEmployee AssistanceRetailer Discounts

Key Requirements

  • •Proven experience in leisure, hospitality or retail management.
  • •Lifeguard background with supervisor experience.
  • •Strong health and safety knowledge, able to lead during emergencies and high-pressure situations.
  • •Commercial awareness supporting sales activity, member retention, and service improvement initiatives.
  • •Ability to organise, prioritise, and manage multiple operational demands effectively.
Skills:CommunicationInterpersonal skillsLeadershipProblem-solvingCustomer focus
Certifications:Valid National Pool Lifeguard QualificationNational Pool Plant Operators certificate

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn