Senior UCC Engineer

Box
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Organizational","Problem-solving","Documentation","Cross-functional collaboration"]

Own Box’s Unified Communications & Collaboration (UCC) engineering and support across tele-conferencing, events, conference room experiences, telephony, and collaboration applications. Proactively identify support and engineering gaps, streamline the EU UCC model, and lead cross-functional projects and technology decisions. You’ll collaborate on new conference room designs, manage vendors (Zoom, Slack, Ringcentral), maintain Jira ticket backlog and troubleshooting documentation, and oversee infrastructure assets and reporting.

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Box
Box
1 day ago

Senior UCC Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own Box’s Unified Communications & Collaboration (UCC) engineering and support across tele-conferencing, events, conference room experiences, telephony, and collaboration applications. Proactively identify support and engineering gaps, streamline the EU UCC model, and lead cross-functional projects and technology decisions. You’ll collaborate on new conference room designs, manage vendors (Zoom, Slack, Ringcentral), maintain Jira ticket backlog and troubleshooting documentation, and oversee infrastructure assets and reporting.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with the team on new conference room designs using developing technologies
  • •Streamline and support the EU UCC model to ensure seamless, high-performance operations across regional offices
  • •Manage vendors and engineering collaboration/integration for procurement and UCC projects
  • •Maintain UCC ticket backlog in Jira and create/maintain day-to-day support and troubleshooting documentation
  • •Maintain inventory and reporting of infrastructure and computing assets, and help scale automations within UCC processes

Pay and Benefits

Perks:PensionHealth InsuranceDentalPaid LeaveGym Membership

Key Requirements

  • •5+ years of UCC systems experience (video conferencing, audio conferencing, and live events) in a large-scale corporate environment
  • •Experience with one or more control systems such as Crestron, Extron, Logitech, Neat, Zoom, or QSC
  • •Strong ability to understand complex technical requirements across departments
  • •Strong communication skills in writing and verbally with geographically distributed teams
  • •Strong organizational, planning, problem-solving, and documentation skills
Experience:5+ years
Education:Bachelor's in Computer Science
Skills:CommunicationOrganizationalProblem-solvingDocumentationCross-functional collaboration
Certifications:CTSCTS-DCTS-IBiAmpCCNASlack
Languages:English
Tech Stack:JiraZoomSlackRingcentralCrestronExtronLogitechNeatQSCCiscoAristaPalo Alto NetworksIM toolingTelephony tooling

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn