Applied Scientist, Customer Growth

Thumbtack
United States
Workplace: RemoteFull timeFunction: Research & Scientific (R&D)Experience: 5+ yearsSkills: ["Communication","Cross-functional collaboration","Problem-solving","Scientific rigor","Roadmap planning"]

Develop and deploy AI models that drive profitable customer growth across Thumbtack’s customer lifecycle. Build production systems such as CLV modeling, LLM-powered agentic workflows for ad copy generation and performance understanding, recommendation engines, and next-best-action personalization. Analyze structured and unstructured data from experiments and observational sources, ensuring reliability through monitoring and iterative improvement while balancing execution speed with scientific rigor.

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Thumbtack
Thumbtack
4 months ago

Applied Scientist, Customer Growth

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Last checked: 14 hours agoStatus: Live

Job Summary

Develop and deploy AI models that drive profitable customer growth across Thumbtack’s customer lifecycle. Build production systems such as CLV modeling, LLM-powered agentic workflows for ad copy generation and performance understanding, recommendation engines, and next-best-action personalization. Analyze structured and unstructured data from experiments and observational sources, ensuring reliability through monitoring and iterative improvement while balancing execution speed with scientific rigor.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Initiate and drive applied science initiatives to completion focused on business impact.
  • •Build and deploy AI systems to production, including CLV modeling, LLM-powered agentic workflows, and recommendation systems.
  • •Analyze structured and unstructured, observational and experimental data to develop models.
  • •Maintain reliability and performance of deployed models using monitoring and iterative improvement.
  • •Balance speed of execution with scientific rigor while designing solutions and communicating tradeoffs to partners.

Key Requirements

  • •5+ years of experience in applied AI/data science with demonstrated deployment of models to production.
  • •Ability to read, write, and debug code in programming languages such as Python.
  • •Familiarity with agentic software engineering tools like Claude Code, Cursor, or Codex.
  • •Solid foundation in probability and statistics, including experimental design, predictive modeling, optimization, and causal inference.
  • •Ability to drive technical and impactful roadmaps and work through complex cross-functional projects.
Experience:5+ yearsAIData scienceGrowth marketingDemand partnershipsGenerative AI
Skills:CommunicationCross-functional collaborationProblem-solvingScientific rigorRoadmap planning
Tech Stack:PythonClaude CodeCursorCodexLLMGenerative AIAgentic systemsRecommendation systems

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn