Service Advisor, Riviera Beach

Lucid Motors
Florida
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Communication","Documentation"]

Provide front-line customer service for vehicle service appointments, greeting clients, answering calls, and guiding them through inspections, work orders, and service authorization. Coordinate technician check-in/out, document vehicle concerns and transport damage, manage loaner agreements and convenience rides, and ensure work meets quality standards before handover. Uphold CSI KPI, handle warranty claim rejections within timelines, and explain invoices and completed repairs to customers.

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Lucid Motors
Lucid Motors
3 days ago

Service Advisor, Riviera Beach

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide front-line customer service for vehicle service appointments, greeting clients, answering calls, and guiding them through inspections, work orders, and service authorization. Coordinate technician check-in/out, document vehicle concerns and transport damage, manage loaner agreements and convenience rides, and ensure work meets quality standards before handover. Uphold CSI KPI, handle warranty claim rejections within timelines, and explain invoices and completed repairs to customers.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Inform customers throughout the service process from initial contact to vehicle handover.
  • •Conduct inspections/check-in processes to identify and report damage or visible wear.
  • •Document concerns accurately, review work orders after technicians/detailers, and ensure correct time punches and labor alignment.
  • •Manage loaner agreements and coordinate rental vehicles and rides for customer convenience.
  • •Uphold Customer Satisfaction Index (CSI) and handle warranty claim rejections within established timeframes; explain invoices and ensure last-step QC before return.

Pay and Benefits

Salary: USD 28 - 38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisabilityPaid Holidays

Key Requirements

  • •2-5 years of automotive experience with service advisor or front-of-house, customer-facing experience.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Problem-solving and creative thinking skills, with the ability to articulate and document details.
  • •Ability to tailor and explain automotive terminology and concepts to customers.
  • •Proficiency with Microsoft Office and the ability to learn proprietary DMS software.
Experience:2-5 yearsAutomotiveAutomotive service
Education:Bachelor's in Automotive Technology or Business Management
Skills:Interpersonal skillsProblem-solvingCommunicationDocumentation
Licenses:Valid driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn