Customer Experience Lead Specialist (m/f/d)

DSM
Poland
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-focused","Ownership mindset","Problem-solving","Crisis management","Root cause analysis"]

Own daily customer order activities and ensure data accuracy while delivering an exceptional customer experience. Resolve customer issues using support tools, escalate when needed, and drive continuous improvement to enhance service levels. Share customer insights across local and global teams, adopt new systems and processes, and lead assigned initiatives. Ensure compliance with quality, safety, and complaint resolution standards in an international environment.

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DSM
DSM
1 month ago

Customer Experience Lead Specialist (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed

Job Summary

Own daily customer order activities and ensure data accuracy while delivering an exceptional customer experience. Resolve customer issues using support tools, escalate when needed, and drive continuous improvement to enhance service levels. Share customer insights across local and global teams, adopt new systems and processes, and lead assigned initiatives. Ensure compliance with quality, safety, and complaint resolution standards in an international environment.
Location: Poland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage daily customer order activities and ensure data accuracy.
  • •Foster strong customer relationships with a proactive, customer-centric approach.
  • •Resolve customer issues independently using support tools and escalate when needed.
  • •Drive continuous improvement and support service level enhancements.
  • •Embrace new systems, processes, and lead assigned initiatives while ensuring compliance with quality, safety, and complaint resolution standards.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Solid foundation in supply chain or logistics from relevant education.
  • •Skilled in managing orders, solving issues, and using support tools.
  • •Proficient in SAP SD, dashboards, Excel, and PowerPoint.
  • •Skilled in crisis management and root cause analysis.
  • •Strong ownership mindset with end-to-end execution focus and a customer-focused approach.
Experience:Supply chainLogistics
Skills:Customer-focusedOwnership mindsetProblem-solvingCrisis managementRoot cause analysis
Tech Stack:SAP SDDashboardsExcelPowerPoint

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn