Customer Success Manager

GitLab
North America
Workplace: RemoteFull timeUSD 85,200 - 144,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Presentation","Problem-solving","Collaboration"]

Serve as a trusted advisor to a portfolio of GitLab customers, driving adoption of the DevSecOps platform, leading workshops, translating product usage data into actionable recommendations, and collaborating with Product Management, Engineering, Sales, and Professional Services to ensure customer success, retention, and expansion.

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FursaFursa
GitLab
GitLab
2 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a trusted advisor to a portfolio of GitLab customers, driving adoption of the DevSecOps platform, leading workshops, translating product usage data into actionable recommendations, and collaborating with Product Management, Engineering, Sales, and Professional Services to ensure customer success, retention, and expansion.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
  • •Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
  • •Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
  • •Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
  • •Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Pay and Benefits

Salary: USD 85,200 - 144,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • •Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • •Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • •Knowledge of the software development lifecycle, including typical development pipelines and tooling.
  • •Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
Experience:SaaSDevSecOpsCustomer success
Skills:CommunicationRelationship-buildingPresentationProblem-solvingCollaboration
Languages:English
Tech Stack:GitGitLabCI/CDDevSecOpsVersion control

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn