Customer Success Manager at GitLab (North America)

GitLab

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to a portfolio of GitLab customers, driving adoption of the DevSecOps platform, leading workshops, translating product usage data into actionable recommendations, and collaborating with Product Management, Engineering, Sales, and Professional Services to ensure customer success, retention, and expansion.

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
•Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
•Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
•Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
•Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Pay and Benefits

Salary: USD 85,200 - 144,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
•Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
•Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
•Knowledge of the software development lifecycle, including typical development pipelines and tooling.
•Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Experience:SaaSDevSecOpsCustomer success

Skills:CommunicationRelationship-buildingPresentationProblem-solvingCollaboration

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOpsVersion control

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
•Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
•Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
•Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
•Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Pay and Benefits

Salary: USD 85,200 - 144,000 annually

Equity and Bonus:Equity

Key Requirements

•Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
•Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
•Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
•Knowledge of the software development lifecycle, including typical development pipelines and tooling.
•Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Experience:SaaSDevSecOpsCustomer success

Skills:CommunicationRelationship-buildingPresentationProblem-solvingCollaboration

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOpsVersion control

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn