Consultant Customer Engagement

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Relationship building","Customer focus","Problem-solving","Organizational skills"]

Conduct outbound phone sales calls to Qantas Business Rewards customers to drive revenue, product education, and engagement. Use data-led conversations to identify opportunities, recommend relevant products and services, and communicate the program’s value. Achieve KPIs across sales engagement, program usage, call quality, and customer satisfaction, while maintaining accurate CRM records. Work onsite at Qantas HQ in Mascot with training, coaching, and sales coaching support.

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Qantas Airways
Qantas Airways
22 hours ago

Consultant Customer Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Conduct outbound phone sales calls to Qantas Business Rewards customers to drive revenue, product education, and engagement. Use data-led conversations to identify opportunities, recommend relevant products and services, and communicate the program’s value. Achieve KPIs across sales engagement, program usage, call quality, and customer satisfaction, while maintaining accurate CRM records. Work onsite at Qantas HQ in Mascot with training, coaching, and sales coaching support.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Conduct outbound sales calls to business owners and travel arrangers, building trust and lasting relationships.
  • •Drive revenue and program engagement by communicating the value of Qantas Business Rewards and educating customers.
  • •Use open questioning and data-led conversations to understand needs, identify opportunities, and recommend relevant products.
  • •Achieve KPIs across sales engagement, program usage, call quality, and customer satisfaction.
  • •Maintain accurate CRM records and follow established processes in a fast-paced, target-driven environment.

Pay and Benefits

Perks:Paid ParentalEmployee DiscountsSalary Packaging

Key Requirements

  • •3–5 years’ experience in outbound telephone sales or account management.
  • •Strong ability to generate interest, build rapport, and reduce churn through an engaging phone manner.
  • •Resilience and energy with a positive, customer-first approach in a high-performance team.
  • •Proven track record of achieving sales and customer satisfaction targets.
  • •Proficiency in Microsoft Office; CRM reporting or Salesforce experience is desirable.
Skills:CommunicationRelationship buildingCustomer focusProblem-solvingOrganizational skills
Languages:English
Tech Stack:Microsoft OfficeCRMSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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