Senior Account Manager (Digital CX - NA)

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Consultative selling","Executive relationship building","Value realization","Project management","Data-driven decision-making"]

Drive strategic account management to drive incremental revenue and deep product adoption for Freshworks’ customers. Own key accounts, generate and maintain a 4x pipeline, and execute complex upsell and cross-sell deals with multiple executive stakeholders. Build data-driven customer success plans that deliver measurable ROI and strong value realization. Lead cross-functional collaboration across Implementations, Support, Billing, and Deal Desks to ensure successful deployments and customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
1 day ago

Senior Account Manager (Digital CX - NA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive strategic account management to drive incremental revenue and deep product adoption for Freshworks’ customers. Own key accounts, generate and maintain a 4x pipeline, and execute complex upsell and cross-sell deals with multiple executive stakeholders. Build data-driven customer success plans that deliver measurable ROI and strong value realization. Lead cross-functional collaboration across Implementations, Support, Billing, and Deal Desks to ensure successful deployments and customer outcomes.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture a portfolio of key accounts to drive successful adoption of the Freshworks suite.
  • •Meet or exceed quarterly revenue targets through targeted upsell and cross-sell, maintaining a robust 4x pipeline.
  • •Navigate and close large, complex deals by engaging executive stakeholders and negotiating value-based agreements.
  • •Develop and execute Customer Success Plans that identify use cases and articulate measurable ROI.
  • •Collaborate with internal teams (Implementations, Support, Billing, Deal Desks) to orchestrate deployments and resolve complex customer challenges.

Key Requirements

  • •3–6 years of overall sales experience, including at least 2+ years of SaaS or solution-based selling.
  • •Proven success driving expansion within SMB and mid-market segments with consistent account growth and quota achievement.
  • •Bachelor’s or Master’s degree preferred.
  • •Technical background or aptitude advantageous.
  • •Ability and willingness to work in shifts as required by the territory.
Experience:3-6 yearsSaaSSolution-based selling
Skills:Consultative sellingExecutive relationship buildingValue realizationProject managementData-driven decision-making
Languages:English
Tech Stack:CRMEXCX

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor