Senior IT Engineer

Runway ML
United States, Seattle, San Francisco
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Problem-solving","Self-direction","Curiosity","Written communication"]

Join a small IT team at a fast-growing AI company to own day-to-day technical support, device provisioning, onboarding, and security policy enforcement for a globally distributed workforce. You’ll handle tickets, manage laptops, administer Google Workspace, and contribute to security and infrastructure projects as the role expands across time zones.

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FursaFursa
Runway ML
Runway ML
2 months ago

Senior IT Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join a small IT team at a fast-growing AI company to own day-to-day technical support, device provisioning, onboarding, and security policy enforcement for a globally distributed workforce. You’ll handle tickets, manage laptops, administer Google Workspace, and contribute to security and infrastructure projects as the role expands across time zones.
Location: United States, Seattle, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Handle help-desk tickets: triage and resolve employee requests — password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general 'my thing is broken' support.
  • •Manage the device lifecycle: procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate.
  • •Run onboarding and off-boarding: create accounts, apply security profiles, draft welcome communications, and ensure new employees have everything before day one.
  • •Administer Google Workspace: manage users, groups, aliases, and license assignments. Use both the admin console and CLI tools regularly.
  • •Deploy and enforce security policies: help roll out and maintain endpoint security configurations, access controls, and compliance requirements across the fleet.

Key Requirements

  • •Some form of IT support experience. A help-desk role, an internal support function, or just being the person everyone came to when something broke.
  • •Comfort with macOS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding.
  • •Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus.
  • •A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves.
  • •Basic understanding of cybersecurity principles. You should know what endpoint security, encryption, and access controls are, and why they matter.
Experience:Artificial intelligenceTechnologySoftware
Skills:CommunicationProblem-solvingSelf-directionCuriosityWritten communication
Languages:English
Tech Stack:Google WorkspaceMacOSCLISecurityEndpoint security

Company Brief

Runway ML
Provides generative AI tools and a creative platform for creators and studios to generate, edit, and collaborate on images, video, and other media using state-of-the-art machine learning models.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: New York, United States
Founded: 2018
WebsiteLinkedIn