1 month ago

Senior Operations Manager, Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end cross-functional operations for a healthcare SaaS platform, owning scope management, credentialing workflows, onboarding/offboarding, and documentation; build playbooks, automate processes with AI tools and low-code platforms; drive weekly cadences, SLAs, and cross-functional alignment to scale operations.

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own EHR Credentialing operations across a team of four, mapping workflows end-to-end, eliminating manual steps through automation, and tracking metrics like cycle time, error rate, backlog size, and automation coverage.
•Provide the operational backbone for Business Operations, owning onboarding, offboarding, and documentation management workflows to ensure ongoing compliance.
•Codify exceptions triage, credentialing, and BizOps workflows into documented playbooks, leveraging AI tools and low-code platforms to eliminate manual work.
•Establish the team's operating cadence through weekly reviews, SLA reports, and cross-functional syncs.
•Bridge product, operations, and customer service by owning scope for requests outside standard product boundaries and driving fast, defensible resolutions.

Pay and Benefits

Salary: USD 85,000 - 120,000 annually

Equity and Bonus:Equity

Key Requirements

•5–8 years in operations, product operations, or technical operations
•ideally in high-growth SaaS or healthcare technology with demonstrated experience owning cross-functional processes that required triage, judgment, and stakeholder alignment
•Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs while balancing competing commercial and operational needs
•Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar) to build reporting that stakeholders actually use
•Strong process design instincts you think in systems, document them clearly, and build playbooks that survive personnel changes
•Exceptional written and verbal communication: equally fluent writing policy documents, exception recommendations, and executive summaries

Experience:Healthcare technologySaaSHealthcare

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationDocumentation

Tech Stack:SQLLooker StudioRetoolPower BITableau

Company Brief

Commure

Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Mountain View, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Commure

1 month ago

Senior Operations Manager, Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own EHR Credentialing operations across a team of four, mapping workflows end-to-end, eliminating manual steps through automation, and tracking metrics like cycle time, error rate, backlog size, and automation coverage.
•Provide the operational backbone for Business Operations, owning onboarding, offboarding, and documentation management workflows to ensure ongoing compliance.
•Codify exceptions triage, credentialing, and BizOps workflows into documented playbooks, leveraging AI tools and low-code platforms to eliminate manual work.
•Establish the team's operating cadence through weekly reviews, SLA reports, and cross-functional syncs.
•Bridge product, operations, and customer service by owning scope for requests outside standard product boundaries and driving fast, defensible resolutions.

Pay and Benefits

Salary: USD 85,000 - 120,000 annually

Equity and Bonus:Equity

Key Requirements

•5–8 years in operations, product operations, or technical operations
•ideally in high-growth SaaS or healthcare technology with demonstrated experience owning cross-functional processes that required triage, judgment, and stakeholder alignment
•Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs while balancing competing commercial and operational needs
•Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar) to build reporting that stakeholders actually use
•Strong process design instincts you think in systems, document them clearly, and build playbooks that survive personnel changes
•Exceptional written and verbal communication: equally fluent writing policy documents, exception recommendations, and executive summaries

Experience:Healthcare technologySaaSHealthcare

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationDocumentation

Tech Stack:SQLLooker StudioRetoolPower BITableau

Company Brief

Commure

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Mountain View, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor