COMSEC Tier 2 Technical Support Desk Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 28.6 - 38.7 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communications security","Customer interactions","Problem solving","Technical troubleshooting","Clear communication"]

Provide Tier 2 frontline technical support for Army COMSEC users, troubleshooting cryptographic equipment, software, keys, and operational issues. Support the Army CSOC by analyzing and resolving trouble tickets, guiding customers step-by-step via phone, MS Teams, or email, and escalating complex problems. Maintain accurate documentation, perform COMSEC operations (key processing, transfers, destruction, initialization), support testing for new technologies, and help keep accounts compliant and up to date.

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FursaFursa
General Dynamics
General Dynamics
1 hour ago

COMSEC Tier 2 Technical Support Desk Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide Tier 2 frontline technical support for Army COMSEC users, troubleshooting cryptographic equipment, software, keys, and operational issues. Support the Army CSOC by analyzing and resolving trouble tickets, guiding customers step-by-step via phone, MS Teams, or email, and escalating complex problems. Maintain accurate documentation, perform COMSEC operations (key processing, transfers, destruction, initialization), support testing for new technologies, and help keep accounts compliant and up to date.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert Tier 2 technical support for COMSEC systems (including MGC/CHO, ACES, SKL, TKL, iApp) and associated hardware/software.
  • •Analyze and troubleshoot COMSEC trouble tickets using independent diagnostics; document findings and corrective actions.
  • •Communicate with customers via phone, MS Teams, or email to guide step-by-step resolutions and send satisfaction surveys after tasks.
  • •Support COMSEC operations including account management, key processing/transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations.
  • •Access government systems to research prior incidents, escalate unresolved issues to higher-tier support/COMSEC SMEs, and support COMSEC testing and deployment of new technologies.

Pay and Benefits

Salary: USD 28.6 - 38.7 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •High school diploma/GED.
  • •2+ years of related telecommunications/electronics vocational training, or professional certification from an ABET accredited technical school (or equivalent military school).
  • •Intermediate knowledge of ACES and SKL equipment and the Knowledge of Tactical Networking Environment.
  • •Possession of the NetOps Toolkit (J-TNT) IT certification (Security+ , Network+ etc.).
  • •Must currently possess a SECRET security clearance and be able to obtain it.
Experience:2+ yearsTelecommunicationsElectronics
Education:High School
Skills:Communications securityCustomer interactionsProblem solvingTechnical troubleshootingClear communication
Certifications:Security+Network+
Tech Stack:COMSECMGC/CHOACESSKLTKLIAppHPeSMMS TeamsJ-TNTSecurity+Network+OTADINEECU loadingDevice initializationConfiguration management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn