Part Time ID Card Specialist; Millington, TN

Magellan Health Services
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Accuracy","Responsibility"]

Provide ID Card/Common Access Card (CAC) customer service for U.S. Navy DEERS/RAPIDS sites. Verify identity and eligibility of authorized beneficiaries, serve as a Verifying Official on DEERS/RAPIDS terminals, issue and strictly control identification cards, and maintain DEERS enrollment accuracy. Process CACs, perform PIN resets, verify/update PKI certificates, and may support site security duties for safekeeping and accountability of CAC materials.

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Magellan Health Services
Magellan Health Services
3 days ago

Part Time ID Card Specialist; Millington, TN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide ID Card/Common Access Card (CAC) customer service for U.S. Navy DEERS/RAPIDS sites. Verify identity and eligibility of authorized beneficiaries, serve as a Verifying Official on DEERS/RAPIDS terminals, issue and strictly control identification cards, and maintain DEERS enrollment accuracy. Process CACs, perform PIN resets, verify/update PKI certificates, and may support site security duties for safekeeping and accountability of CAC materials.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support the U.S. Navy Identification Card Administration (ICA) program at DEERS/RAPIDS sites.
  • •Verify identity and eligibility of authorized DoD beneficiaries and serve as a Verifying Official on DEERS/RAPIDS terminals.
  • •Issue and strictly control DoD identification cards and perform DEERS updates in accordance with DoD regulations and AFI 36-3026.
  • •Operate and maintain RAPIDS workstations: process CACs, assist with eligibility/application questions, handle telephone inquiries.
  • •Accomplish DEERS enrollment and updates, reconcile erroneous DEERS information, perform PIN resets, and verify/update PKI certificates; may perform User Maintenance on RAPIDS equipment.

Key Requirements

  • •High school diploma or equivalent.
  • •1+ years’ experience in a customer service environment.
  • •HR background in military pay, military personnel, travel claims, or Navy transportation (or similar private-sector/Federal Agency experience).
  • •Proficient oral and written communication to explain complex actions about military entitlements and collections.
  • •Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation.
Experience:1+ yearsMilitaryFederalCustomer service
Education:High School
Skills:CommunicationCustomer serviceAttention to detailAccuracyResponsibility
Certifications:DMDC trainedDMDC certified
Tech Stack:DEERSRAPIDSDMDCPKIMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OfficeScannersCopiersFax machinesElectric typewritersComputers

Eligibility

Nationality:US National
Security Clearance:Tier 3 (NACLC)

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn