Service Operations Coordinator - German speaking

Delivery Hero
Budapest
Workplace: HybridFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Communication","Attention to detail","Problem-solving","Empathy","Teamwork"]

Coordinate daily service operations at foodora, ensuring high-quality, efficient support for customers and partners while meeting service standards. Monitor KPIs, escalate and drive resolution of complex issues, and maintain process documentation and SOP adherence. Collaborate with internal teams and BPO partners, support new initiatives, and handle complaints with timely, empathetic customer communication. Includes mandatory in-person onboarding training in Budapest.

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FursaFursa
Delivery Hero
Delivery Hero
12 hours ago

Service Operations Coordinator - German speaking

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Job Summary

Coordinate daily service operations at foodora, ensuring high-quality, efficient support for customers and partners while meeting service standards. Monitor KPIs, escalate and drive resolution of complex issues, and maintain process documentation and SOP adherence. Collaborate with internal teams and BPO partners, support new initiatives, and handle complaints with timely, empathetic customer communication. Includes mandatory in-person onboarding training in Budapest.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Handle daily service operations tasks to support team goals and meet service levels.
  • •Monitor KPIs and contribute to operational targets by maintaining accuracy, speed, and quality.
  • •Escalate complex operational issues and follow up to ensure resolution and continuous process improvement.
  • •Maintain process documentation and support SOP adherence, including supporting new initiatives and process changes.
  • •Assist customers with issues and complaints using excellent customer service, coordinating with customers/vendors/riders and other teams to troubleshoot and resolve quickly.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAccident InsuranceLearning BudgetMeal VouchersOffice Massages

Key Requirements

  • •Diploma, degree, or relevant qualification in any field preferred.
  • •1–3 years of experience in a contact center or customer service role, preferably in e-commerce, quick commerce, or tech.
  • •Strong communication skills in English and Swedish/German/Czech (written and verbal).
  • •Comfortable using tools such as Google Workspace or Microsoft Office; familiarity with CRM, ticketing, or operations platforms is a plus.
  • •Strong attention to detail, ability to follow through, and comfort working in a fast-paced environment with shifting priorities.
Experience:1-3 yearsE-commerceQuick commerceTechContact centerCustomer service
Skills:CommunicationAttention to detailProblem-solvingEmpathyTeamwork
Languages:EnglishSwedishGermanCzech
Tech Stack:Google WorkspaceMicrosoft OfficeCRMTicketingDashboardsReportingSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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