ETF Operations Manager

HSBC
Dublin
Workplace: OnsiteFull timeEUR 66,900 - 80,300 annuallyFunction: Business OperationsSkills: ["Stakeholder management","Communication","Coaching","Control mindset","Attention to detail"]

Lead day-to-day delivery and client relationship support for ETF operational services, ensuring accurate and controlled processing across the ETF lifecycle. Oversee ETF Operations team activities, review outputs and provide sign-off, and manage scalable workload and workflow. Coach and develop team members, train on the ETF portal and systems, and drive continuous improvement of workflows, controls, and procedures in partnership with the Head of ETF Operations.

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FursaFursa
HSBC
HSBC
1 day ago

ETF Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead day-to-day delivery and client relationship support for ETF operational services, ensuring accurate and controlled processing across the ETF lifecycle. Oversee ETF Operations team activities, review outputs and provide sign-off, and manage scalable workload and workflow. Coach and develop team members, train on the ETF portal and systems, and drive continuous improvement of workflows, controls, and procedures in partnership with the Head of ETF Operations.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day delivery and client relationship support for ETF operational services, including portal access and trading support for ETF clients, issuer, and AP stakeholders.
  • •Oversee and support processing activities to ensure tasks are completed in line with agreed procedures, controls, and relevant fund parameters.
  • •Review team outputs and provide sign-off where required, maintaining quality standards and resolving issues to protect client outcomes.
  • •Plan and control workload and workflow across the team to ensure scalable, efficient, deadline-driven delivery.
  • •Train and develop team members on the ETF portal, accounting activities, and ETF systems; drive continuous improvement of workflows, controls, and procedures.

Pay and Benefits

Salary: EUR 66,900 - 80,300 annually
Perks:Health InsuranceLife AssurancePension

Key Requirements

  • •Strong product and industry knowledge of traditional funds, with specific expertise in ETFs and the ETF servicing lifecycle (issuers, APs, and counterparties).
  • •Solid understanding of ETF NAV processes, order processing, and settlement, including cut-offs and market deviation concepts.
  • •Strong stakeholder management and communication skills with a service-oriented, client-first approach.
  • •Proven ability to supervise, coach, and develop others, including structured feedback via one-to-ones and performance reviews.
  • •Strong control mindset with comfort operating within internal controls, compliance expectations, and operational risk frameworks.
Experience:ETFsAsset managementFinancial services
Skills:Stakeholder managementCommunicationCoachingControl mindsetAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn