Junior Manager- OM&CS

Diageo
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-8 yearsEducation: bachelorsSkills: ["Proactive mindset","Ownership","Accountability","Communication","Stakeholder management","Issue resolution","Flexibility","Attention to detail"]

Own the end-to-end Order-to-Ship customer service process for DBSI-supported markets. Accurately process customer orders, ensure on-time shipments and deliveries, and proactively resolve issues while coordinating with Market Logistics, Sales, Customer Service, and APAC markets. Generate customer documentation (invoices, debit/credit notes, acknowledgements), manage shipment delays and GRNI issues, and support reporting as a subject matter expert to drive OTIFNE targets.

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FursaFursa
Diageo
Diageo
1 day ago

Junior Manager- OM&CS

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end Order-to-Ship customer service process for DBSI-supported markets. Accurately process customer orders, ensure on-time shipments and deliveries, and proactively resolve issues while coordinating with Market Logistics, Sales, Customer Service, and APAC markets. Generate customer documentation (invoices, debit/credit notes, acknowledgements), manage shipment delays and GRNI issues, and support reporting as a subject matter expert to drive OTIFNE targets.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Deliver accurate customer documentation and ensure on-time shipment deliveries to achieve customer service OTIFNE targets.
  • •Generate customer documentation including invoices, debit notes, credit notes, and order acknowledgements within agreed timelines.
  • •Process and validate customer orders for Non-UK sites and support the OTC process through to billing with SNP Planning.
  • •Resolve customer queries within agreed service levels and prepare market and hub reporting.
  • •Act as first point of contact for critical customer issues, coordinating with Customer Concern teams and managing shipment delays and GRNI issue resolution.

Key Requirements

  • •Bachelor’s degree.
  • •Finance qualification or equivalent relevant experience.
  • •Fluent English.
  • •Experience in Order Processing (OTC) and Customer Service.
  • •Approximately 4-8 years of relevant experience with strong Excel skills.
Experience:4-8 yearsOrder processingOTCCustomer serviceSupply chainShared services
Education:Bachelor's
Skills:Proactive mindsetOwnershipAccountabilityCommunicationStakeholder managementIssue resolutionFlexibilityAttention to detail
Languages:English
Tech Stack:Excel

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn