Collections Representative II--Onsite

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Written communication","Verbal communication","Multitasking"]

Handle consumer loan delinquency and hardship issues by communicating with customers through outbound calls, emails, and texts, as well as resolving inbound messages. Coordinate with third-party servicers and manage escalated complaints, including skip tracing to locate customers. Maintain detailed account notes, follow Dividend policies and state/federal collection regulations, and contribute to risk-aware outcomes that reduce losses and improve customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Collections Representative II--Onsite

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Handle consumer loan delinquency and hardship issues by communicating with customers through outbound calls, emails, and texts, as well as resolving inbound messages. Coordinate with third-party servicers and manage escalated complaints, including skip tracing to locate customers. Maintain detailed account notes, follow Dividend policies and state/federal collection regulations, and contribute to risk-aware outcomes that reduce losses and improve customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Contact early-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and reduce losses.
  • •Handle inbound customer communications related to delinquency, hardship, complaints, system shut-off, and loan assumptions.
  • •Communicate with third-party servicers on account changes and required adjustments.
  • •Resolve escalated complaint issues for customers through phone and/or email and perform skip tracing as needed.
  • •Document customer interactions and ensure adherence to policies and state/federal collection regulations.

Key Requirements

  • •High school diploma or equivalent.
  • •1–2 years of Collections and Customer Service experience.
  • •Strong organizational skills and attention to detail.
  • •Excellent written and verbal communication skills.
  • •High proficiency in Microsoft Suite; Salesforce experience preferred.
Experience:CollectionsCustomer serviceConsumer lending
Education:High School
Skills:Organizational skillsAttention to detailWritten communicationVerbal communicationMultitasking
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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