NTT

5 days ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Handle routine and moderately complex customer questions and issues, resolving cases by applying knowledge and escalating unexpected situations to higher-level employees. Ensure accurate, timely transaction processing to meet client SLAs, including handling nonstandard pending transactions. Support SOP/process transitions, take escalated calls, and contribute to tactical plans for project milestones. Work from the NTT Data Office in Manila with defined PST hours.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters.
•Resolve more complex client situations using demonstrated knowledge acquired through experience.
•Ensure accurate and timely completion of transactions to meet/exceed client SLAs.
•Take escalated calls from providers/callers and manage nonstandard pending transactions.
•Prepare SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

•Typically requires 1-3 years relevant experience.
•High School Diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Solid computer skills.
•Strong communication and customer service skills with attention to detail, time management, and organizational skills.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT