HSBC

5 days ago

Assistant Manager, Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own end-to-end trade transaction processing for Premium/Standard Trade clients within HSBC’s Client Servicing team. Serve as a primary point of contact for premium clients, handling trade enquiries, resolving discrepancies, monitoring e-helpline, and managing communications across internal teams and authorities. Drive customer delight by addressing complaints, supporting client onboarding documentation, following up on payment instructions and export/local dispatches, and contributing to digital penetration and compliance.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own end-to-end trade transaction processing for Premium/Standard Trade clients, ensuring completion and that processing does not break down due to missing documents or approvals.
•Arrange internal approvals, tracking deferrals, and straight-through processing to minimize transaction breakdowns.
•Monitor e-helpline, raise and resolve customer queries, and handle incoming trade enquiry calls/emails while ensuring resolution to satisfaction.
•Address customer complaints with high-quality service and appropriate flexibility, balancing client relationships and business costs.
•Follow up with clients and internal/external stakeholders (e.g., group offices, MO, Sales, authorities) for payments, reconciliation items, and export/local dispatches; report discrepancies and expedite resolution.

Key Requirements

•Graduate or post-graduate qualification, with professional qualifications such as MBA or CA preferred.
•5-6 years of operations and client servicing experience.
•Strong understanding of trade finance plus ICC rules and FEMA/RBI guidelines (preferably CDCS).
•High level communication/coordination skills to interact with clients and internal teams (Client Management).
•Familiarity with AI-enabled tools is an advantage.

Experience:Trade financeClient servicingCorporate and institutional banking

Skills:CommunicationCoordinationCustomer serviceRelationship buildingAnalysis

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

5 days ago

Assistant Manager, Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Own end-to-end trade transaction processing for Premium/Standard Trade clients, ensuring completion and that processing does not break down due to missing documents or approvals.
•Arrange internal approvals, tracking deferrals, and straight-through processing to minimize transaction breakdowns.
•Monitor e-helpline, raise and resolve customer queries, and handle incoming trade enquiry calls/emails while ensuring resolution to satisfaction.
•Address customer complaints with high-quality service and appropriate flexibility, balancing client relationships and business costs.
•Follow up with clients and internal/external stakeholders (e.g., group offices, MO, Sales, authorities) for payments, reconciliation items, and export/local dispatches; report discrepancies and expedite resolution.

Key Requirements

•Graduate or post-graduate qualification, with professional qualifications such as MBA or CA preferred.
•5-6 years of operations and client servicing experience.
•Strong understanding of trade finance plus ICC rules and FEMA/RBI guidelines (preferably CDCS).
•High level communication/coordination skills to interact with clients and internal teams (Client Management).
•Familiarity with AI-enabled tools is an advantage.

Experience:Trade financeClient servicingCorporate and institutional banking

Skills:CommunicationCoordinationCustomer serviceRelationship buildingAnalysis

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn