KYC Operations Senior Lead - Deactivations

Wise
São Paulo
Workplace: OnsiteFull timeBRL 15,300 - 20,200 monthlyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Ownership","Accountability","Knowledge sharing","Continuous learning","Communication","Interpersonal skills","Organizational skills","Time management","Proactive","Multi-tasking","Team leadership","Stakeholder management"]

Oversee multiple KYC teams and Team Leads to deliver high-quality customer due diligence reviews and meet operational KPIs. Lead people development, coaching, and escalation handling, while driving continuous process improvements and automation with cross-functional partners. Serve as a subject matter expert on regulatory obligations and risk-based money laundering/financial crime prevention, supporting audits and well-documented stakeholder communication.

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FursaFursa
Wise
Wise
22 hours ago

KYC Operations Senior Lead - Deactivations

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Last checked: 15 hours agoStatus: Live

Job Summary

Oversee multiple KYC teams and Team Leads to deliver high-quality customer due diligence reviews and meet operational KPIs. Lead people development, coaching, and escalation handling, while driving continuous process improvements and automation with cross-functional partners. Serve as a subject matter expert on regulatory obligations and risk-based money laundering/financial crime prevention, supporting audits and well-documented stakeholder communication.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee multiple KYC Team Leads and analyst teams, ensuring high-quality customer due diligence and delivery of operational metrics.
  • •Lead and develop team leads and their teams through coaching, initiatives, and development plans.
  • •Drive process improvements and operational efficiency through collaboration, automation efforts, and refinement of standard operating procedures.
  • •Manage performance by monitoring group KPIs, running regular coaching/one-on-ones, and acting as a key escalation point.
  • •Serve as a subject matter expert on regulatory obligations and apply a risk-based approach to deter and prevent money laundering and financial crime; support audits and policy/process development.

Pay and Benefits

Salary: BRL 15,300 - 20,200 monthly
Perks:RsusHealth InsuranceDentalLife InsuranceLearning BudgetPaid LeaveParental LeaveGym MembershipMeal AllowanceCommuter BenefitsChildcare Assistance

Key Requirements

  • •3+ years of Operations experience (preferably in CDD/EDD/AML or Risk Assessment).
  • •1+ year of experience in KYC/AML and Financial Compliance, with strong understanding of the KYC/AML regulatory framework.
  • •2+ years leading medium to large teams (20–60 employees).
  • •Strong English verbal and written communication skills; ability to clearly articulate thoughts.
  • •Ability to analyze team metrics, identify gaps in policies/processes, and provide detailed feedback with examples.
Experience:KYC/AMLFinancial complianceCDD/EDDRisk assessmentFinancial crimeFinancial services
Education:Bachelor's in Finance, Business Administration, Law, or related field
Skills:OwnershipAccountabilityKnowledge sharingContinuous learningCommunicationInterpersonal skillsOrganizational skillsTime managementProactiveMulti-taskingTeam leadershipStakeholder management
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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