Senior Consultant, Account Services Management - Texas

Dell
Texas
Workplace: RemoteFull timeUSD 175,100 - 226,600 annuallyFunction: Consulting & AdvisoryEducation: bachelorsSkills: ["Customer success","Risk management","Cross-functional collaboration","Operational excellence","Escalation management"]

Lead AI server deal execution and governance by aligning SOWs/SLAs to delivery capabilities, managing risk, and overseeing escalations. Serve as an AI infrastructure SME to advise on deployment, optimization, and performance best practices. Build repeatable AI server support operations through playbooks and delivery models, and partner cross-functionally with support, engineering, sales, logistics, and field teams to drive customer outcomes and operational excellence for PowerEdge XE.

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FursaFursa
Dell
Dell
3 days ago

Senior Consultant, Account Services Management - Texas

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Job Summary

Lead AI server deal execution and governance by aligning SOWs/SLAs to delivery capabilities, managing risk, and overseeing escalations. Serve as an AI infrastructure SME to advise on deployment, optimization, and performance best practices. Build repeatable AI server support operations through playbooks and delivery models, and partner cross-functionally with support, engineering, sales, logistics, and field teams to drive customer outcomes and operational excellence for PowerEdge XE.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead AI server deal execution & governance by aligning SOWs/SLAs, ensuring compliance, managing risk, and overseeing escalations.
  • •Act as an AI infrastructure SME to advise teams and customers on deployment, optimization, and performance best practices.
  • •Develop repeatable frameworks, playbooks, and delivery models to standardize and scale AI server support operations.
  • •Partner cross-functionally with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes.
  • •Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies for operational excellence and customer success.
Travel: Medium travel

Pay and Benefits

Salary: USD 175,100 - 226,600 annually

Key Requirements

  • •8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors.
  • •Deep technical expertise in AI product work cases and infrastructure.
  • •Bachelor’s degree in information technology, computer science, or a related field.
  • •Preferred certifications including Project Management (e.g., PMP), ITIL, or Dell-specific product certifications.
  • •Valid driver’s license required; willing to travel periodically to customer sites for escalations or hands-on data center training.
Experience:AITechnical supportAccount managementTechnology
Education:Bachelor's in information technology, Computer Science, or a related field
Skills:Customer successRisk managementCross-functional collaborationOperational excellenceEscalation management
Licenses:Valid driver’s license
Certifications:PMPITILDell-specific product certifications
Languages:US
Tech Stack:AI serversPowerEdge XEAI infrastructureSOWSLAs

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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