Qiddiya

1 month ago

Manager - Performance Excellence - CDU6

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and govern the Performance Excellence function for Sales & Leasing, establishing QA/QC frameworks, mystery shopper governance, and RCA-based improvement programs. Drive performance diagnostics, risk visibility, and continuous improvement across Residential, Retail, Office, and Land assets, collaborating with CX, CRM, BI and Training teams to ensure consistent standards and actionable CAPA actions.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Lead the Performance Excellence function for Sales & Leasing as a core pillar of the central governance and enablement model.
•Establish and maintain Sales & Leasing performance assurance frameworks, methodologies and controls.
•Act as the primary authority for Sales & Leasing performance governance, assurance and control activities.
•Design, implement and govern QA / QC frameworks, including audits, evaluations, calibrations and scoring methodologies.
•Own and govern the Sales & Leasing Mystery Shopper program as an independent performance validation mechanism.

Key Requirements

•Bachelor’s degree in business, Engineering, Quality, Operations, or a related discipline.
•Minimum of 6 years of experience in Performance Excellence, Quality Assurance, Operational Excellence, or related domains, with at least 2-3 years in senior or managerial roles.
•Strong expertise in QA / QC frameworks, performance monitoring, and diagnostic methodologies.
•Proven ability to conduct and govern Root Cause Analysis and CAPA in complex operational environments.
•Arabic language capability (written and spoken) is advantageous.

Experience:6+ yearsReal estateSales & LeasingReal Estate

Education:Bachelor's

Skills:Stakeholder managementLeadershipAnalyticalCommunicationProblem-solving

Languages:EnglishArabic

Tech Stack:CRMBISOPsQA/QCRoot cause analysis

Company Brief

Qiddiya

Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Qiddiya

1 month ago

Manager - Performance Excellence - CDU6

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Lead the Performance Excellence function for Sales & Leasing as a core pillar of the central governance and enablement model.
•Establish and maintain Sales & Leasing performance assurance frameworks, methodologies and controls.
•Act as the primary authority for Sales & Leasing performance governance, assurance and control activities.
•Design, implement and govern QA / QC frameworks, including audits, evaluations, calibrations and scoring methodologies.
•Own and govern the Sales & Leasing Mystery Shopper program as an independent performance validation mechanism.

Key Requirements

•Bachelor’s degree in business, Engineering, Quality, Operations, or a related discipline.
•Minimum of 6 years of experience in Performance Excellence, Quality Assurance, Operational Excellence, or related domains, with at least 2-3 years in senior or managerial roles.
•Strong expertise in QA / QC frameworks, performance monitoring, and diagnostic methodologies.
•Proven ability to conduct and govern Root Cause Analysis and CAPA in complex operational environments.
•Arabic language capability (written and spoken) is advantageous.

Experience:6+ yearsReal estateSales & LeasingReal Estate

Education:Bachelor's

Skills:Stakeholder managementLeadershipAnalyticalCommunicationProblem-solving

Languages:EnglishArabic

Tech Stack:CRMBISOPsQA/QCRoot cause analysis

Company Brief

Qiddiya

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor