Manager - Performance Excellence - CDU6

Qiddiya
Riyadh
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 6+ yearsEducation: bachelorsSkills: ["Stakeholder management","Leadership","Analytical","Communication","Problem-solving"]

Lead and govern the Performance Excellence function for Sales & Leasing, establishing QA/QC frameworks, mystery shopper governance, and RCA-based improvement programs. Drive performance diagnostics, risk visibility, and continuous improvement across Residential, Retail, Office, and Land assets, collaborating with CX, CRM, BI and Training teams to ensure consistent standards and actionable CAPA actions.

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FursaFursa
Qiddiya
Qiddiya
3 months ago

Manager - Performance Excellence - CDU6

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and govern the Performance Excellence function for Sales & Leasing, establishing QA/QC frameworks, mystery shopper governance, and RCA-based improvement programs. Drive performance diagnostics, risk visibility, and continuous improvement across Residential, Retail, Office, and Land assets, collaborating with CX, CRM, BI and Training teams to ensure consistent standards and actionable CAPA actions.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Lead the Performance Excellence function for Sales & Leasing as a core pillar of the central governance and enablement model.
  • •Establish and maintain Sales & Leasing performance assurance frameworks, methodologies and controls.
  • •Act as the primary authority for Sales & Leasing performance governance, assurance and control activities.
  • •Design, implement and govern QA / QC frameworks, including audits, evaluations, calibrations and scoring methodologies.
  • •Own and govern the Sales & Leasing Mystery Shopper program as an independent performance validation mechanism.

Key Requirements

  • •Bachelor’s degree in business, Engineering, Quality, Operations, or a related discipline.
  • •Minimum of 6 years of experience in Performance Excellence, Quality Assurance, Operational Excellence, or related domains, with at least 2-3 years in senior or managerial roles.
  • •Strong expertise in QA / QC frameworks, performance monitoring, and diagnostic methodologies.
  • •Proven ability to conduct and govern Root Cause Analysis and CAPA in complex operational environments.
  • •Arabic language capability (written and spoken) is advantageous.
Experience:6+ yearsReal estateSales & LeasingReal Estate
Education:Bachelor's
Skills:Stakeholder managementLeadershipAnalyticalCommunicationProblem-solving
Languages:EnglishArabic
Tech Stack:CRMBISOPsQA/QCRoot cause analysis

Company Brief

Qiddiya
Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Riyadh, Saudi Arabia
Founded: 2018
Glassdoor
Glassdoor: 4.3
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