Technical Customer Care Specialist II (Autotrader/KBB)

AutoTrader.com
Georgia
Workplace: RemoteFull timeUSD 20.1 - 30.1 hourlyFunction: Capital Markets, Trading & QuantExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Technical troubleshooting","Attention to detail"]

Provide technical customer support for Autotrader/Kelley Blue Book products by responding to customer inquiries via phone and online, escalating complex cases, and troubleshooting issues across hardware, software, and access problems. You’ll document and report resolutions, follow up to ensure satisfaction, and coach customers on standard operating procedures while partnering with product and service delivery teams to resolve unexpected issues.

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FursaFursa
AutoTrader.com
AutoTrader.com
22 hours ago

Technical Customer Care Specialist II (Autotrader/KBB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide technical customer support for Autotrader/Kelley Blue Book products by responding to customer inquiries via phone and online, escalating complex cases, and troubleshooting issues across hardware, software, and access problems. You’ll document and report resolutions, follow up to ensure satisfaction, and coach customers on standard operating procedures while partnering with product and service delivery teams to resolve unexpected issues.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant
Seniority: Mid level

Key Responsibilities

  • •Handle incoming technical customer support requests escalated by front-line support.
  • •Serve as a customer care agent for an assigned customer base or product area.
  • •Respond to customer inquiries received via telephone or online.
  • •Research, troubleshoot, and analyze requests by identifying likely problem sources and resolving or escalating complex issues.
  • •Document and report customer inquiries, status, and resolutions; follow up to maintain high customer satisfaction.

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •High School Diploma/GED and 3 years of experience OR any degree/certification beyond HSD/GED and 1 year of experience OR 5 years of experience.
  • •Ability to work flexible work hours/schedule.
  • •Ability to work independently and as a team to deliver on individual and business goals.
  • •Strong problem-solving and technical troubleshooting skills.
  • •Excellent verbal and written communication skills, with strong interpersonal skills and attention to detail.
Experience:1+ years
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingTechnical troubleshootingAttention to detail
Tech Stack:SalesforceGenesys Pure CloudCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn