Collections Agent (m/w/d)

iwoca
Berlin
Workplace: OnsiteFull timeEUR 34,000 - 46,000 annuallyFunction: Finance & AccountingSkills: ["Communication","Empathy","Negotiation","Problem-solving","Teamwork"]

Join a fast-paced collections team focused on maximizing arrears recovery while delivering exceptional client service. You’ll handle high-volume portfolios, negotiate feasible repayment plans, collaborate with internal teams, and ensure compliance with regulations in a German-speaking market. A strong communicator with empathy and problem-solving skills will thrive in this role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
iwoca
iwoca
3 months ago

Collections Agent (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join a fast-paced collections team focused on maximizing arrears recovery while delivering exceptional client service. You’ll handle high-volume portfolios, negotiate feasible repayment plans, collaborate with internal teams, and ensure compliance with regulations in a German-speaking market. A strong communicator with empathy and problem-solving skills will thrive in this role.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Entry level

Key Responsibilities

  • •Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances.
  • •Handling inbound and outbound calls, letters and emails with care, accuracy and strong customer service.
  • •Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements.
  • •Negotiate, implement and monitor feasible repayment solutions considering customer circumstances and business interests.
  • •Collaborate with multiple teams to understand, strategize and implement the best course of action for each account.

Pay and Benefits

Salary: EUR 34,000 - 46,000 annually
Perks:Gym MembershipLearning BudgetCompany PensionPaid Leave

Key Requirements

  • •Demonstrates curiosity to use and learn more about AI tools and to apply them to problem solving while explaining the reasoning behind their use.
  • •German language proficiency at C1 level to negotiate arrangements and handle tense situations.
  • •Nice to have 1 year debt recovery experience, ideally in the commercial/business sector; empathy, professionalism and strong communication skills.
  • •Ability to deal with diverse challenges, think on your feet and maintain accuracy in documentation and processes.
  • •Business acumen and entrepreneurial spirit with enthusiasm for helping SMEs; experience in finance is advantageous.
Experience:FinanceSMEsDebt recovery
Skills:CommunicationEmpathyNegotiationProblem-solvingTeamwork
Languages:GermanEnglish
Tech Stack:AI tools

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor