iwoca

1 month ago

Collections Agent (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Join a fast-paced collections team focused on maximizing arrears recovery while delivering exceptional client service. You’ll handle high-volume portfolios, negotiate feasible repayment plans, collaborate with internal teams, and ensure compliance with regulations in a German-speaking market. A strong communicator with empathy and problem-solving skills will thrive in this role.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Entry level

Key Responsibilities

•Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances.
•Handling inbound and outbound calls, letters and emails with care, accuracy and strong customer service.
•Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements.
•Negotiate, implement and monitor feasible repayment solutions considering customer circumstances and business interests.
•Collaborate with multiple teams to understand, strategize and implement the best course of action for each account.

Pay and Benefits

Salary: EUR 34,000 - 46,000 annually

Perks:Gym MembershipLearning BudgetCompany PensionPaid Leave

Key Requirements

•Demonstrates curiosity to use and learn more about AI tools and to apply them to problem solving while explaining the reasoning behind their use.
•German language proficiency at C1 level to negotiate arrangements and handle tense situations.
•Nice to have 1 year debt recovery experience, ideally in the commercial/business sector; empathy, professionalism and strong communication skills.
•Ability to deal with diverse challenges, think on your feet and maintain accuracy in documentation and processes.
•Business acumen and entrepreneurial spirit with enthusiasm for helping SMEs; experience in finance is advantageous.

Experience:FinanceSMEsDebt recovery

Skills:CommunicationEmpathyNegotiationProblem-solvingTeamwork

Languages:GermanEnglish

Tech Stack:AI tools

Company Brief

iwoca

iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor

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iwoca

1 month ago

Collections Agent (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Entry level

Key Responsibilities

•Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances.
•Handling inbound and outbound calls, letters and emails with care, accuracy and strong customer service.
•Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements.
•Negotiate, implement and monitor feasible repayment solutions considering customer circumstances and business interests.
•Collaborate with multiple teams to understand, strategize and implement the best course of action for each account.

Pay and Benefits

Salary: EUR 34,000 - 46,000 annually

Perks:Gym MembershipLearning BudgetCompany PensionPaid Leave

Key Requirements

•Demonstrates curiosity to use and learn more about AI tools and to apply them to problem solving while explaining the reasoning behind their use.
•German language proficiency at C1 level to negotiate arrangements and handle tense situations.
•Nice to have 1 year debt recovery experience, ideally in the commercial/business sector; empathy, professionalism and strong communication skills.
•Ability to deal with diverse challenges, think on your feet and maintain accuracy in documentation and processes.
•Business acumen and entrepreneurial spirit with enthusiasm for helping SMEs; experience in finance is advantageous.

Experience:FinanceSMEsDebt recovery

Skills:CommunicationEmpathyNegotiationProblem-solvingTeamwork

Languages:GermanEnglish

Tech Stack:AI tools

Company Brief

iwoca

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor