Cross Technology Managed Services Engineer (L3)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Adaptability","Active listening","Client-focused"]

Provide L3 managed services to proactively identify, resolve, and prevent technical incidents across client infrastructure. Configure, test, and keep systems operational while meeting zero-missed SLA conditions. Handle complex tickets, use monitoring and alerting to detect issues early, and log/escalate support calls with detailed analysis. Drive operational improvements, incident pre-emption, optimization/automation, and create knowledge articles while mentoring L2 teams.

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FursaFursa
NTT
NTT
3 weeks ago

Cross Technology Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide L3 managed services to proactively identify, resolve, and prevent technical incidents across client infrastructure. Configure, test, and keep systems operational while meeting zero-missed SLA conditions. Handle complex tickets, use monitoring and alerting to detect issues early, and log/escalate support calls with detailed analysis. Drive operational improvements, incident pre-emption, optimization/automation, and create knowledge articles while mentoring L2 teams.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, resolve, and prevent technical incidents, ensuring client infrastructure is configured, tested, and operational.
  • •Manage high-complexity tickets; perform advanced troubleshooting, analyze issues, and log/escalate support calls with required detail.
  • •Conduct monitoring checks, apply monitoring tools, and respond to alerts to identify issues before they become problems.
  • •Drive pre-emptive service incident resolution, product reviews, and operational improvements while meeting SLA conditions.
  • •Create knowledge articles, train junior team members, coach L2 teams, and provide inputs to automation teams to reduce manual efforts.

Key Requirements

  • •Extensive Managed Services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Bachelor's degree in IT/Computing (or equivalent qualification/work experience).
  • •Ability to communicate effectively and work well under pressure while adapting to changing client needs.
Experience:Managed servicesCross-technology infrastructure
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningAdaptabilityActive listeningClient-focused
Tech Stack:ITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn