Customer Advisor

CarMax
Oklahoma City
Workplace: OnsiteFull timeUSD 21.24 - 21.24 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service focus","Attention to detail","Multitasking"]

Serve as the primary liaison between service customers and technicians, delivering a high-quality experience throughout the repair process. Welcome customers, handle incoming calls with timely vehicle status updates, create and manage accurate repair orders, and review documentation prior to invoicing. Consult on recommended repairs and help obtain approvals for Extended Service Policy claims while managing service payments, cash handling, and EH&S requirements in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
3 days ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering a high-quality experience throughout the repair process. Welcome customers, handle incoming calls with timely vehicle status updates, create and manage accurate repair orders, and review documentation prior to invoicing. Consult on recommended repairs and help obtain approvals for Extended Service Policy claims while managing service payments, cash handling, and EH&S requirements in a fast-paced environment.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally and deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, route to technicians, and review/finalize documentation before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity while following EH&S requirements.

Pay and Benefits

Salary: USD 21.24 hourly
Perks:Paid LeaveSick TimeHoliday Pay

Key Requirements

  • •Exceptional communication and interpersonal skills, in person and over the phone.
  • •Strong customer service focus and commitment to providing an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Comfort performing multiple tasks in a fast-paced, dynamic setting.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer service focusAttention to detailMultitasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn