Account Manager, SMB

PayPal
Milan
Workplace: OnsiteFull timeEUR 34,200 - 48,510 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Judgment","Prioritization","Objection handling","Pipeline management"]

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin while driving growth. Qualify partner-sourced and AI-qualified leads, prioritize outreach, and present standard onboarding and value propositions. Handle objections, close qualified opportunities, and ensure smooth merchant acceptance. Maintain accurate activity and pipeline records, follow up consistently, and hand off newly acquired merchants to AM1/AM2 with complete context.

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FursaFursa
PayPal
PayPal
3 days ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin while driving growth. Qualify partner-sourced and AI-qualified leads, prioritize outreach, and present standard onboarding and value propositions. Handle objections, close qualified opportunities, and ensure smooth merchant acceptance. Maintain accurate activity and pipeline records, follow up consistently, and hand off newly acquired merchants to AM1/AM2 with complete context.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end commercial relationship for ~200 SMB merchants to protect transaction margin and drive growth.
  • •Qualify partner-sourced and AI-qualified leads and prioritize outreach against defined policies and procedures.
  • •Present standard onboarding and value propositions to merchants operating on partner platforms.
  • •Handle routine objections, close qualified opportunities, and support smooth path to PayPal acceptance.
  • •Keep accurate activity, pipeline, and next-step records, and hand newly acquired merchants to AM1/AM2 with complete context.

Pay and Benefits

Salary: EUR 34,200 - 48,510 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Qualify partner-sourced and AI-qualified leads by prioritizing outreach against defined policies and procedures.
  • •Present standard onboarding and value propositions to merchants operating on partner platforms.
  • •Handle routine objections and close the right opportunities to support smooth PayPal acceptance.
  • •Maintain accurate activity, pipeline, and next-step records with disciplined follow-up across a high-volume funnel.
Experience:SalesCustomer acquisitionInside sales
Education:Bachelor's
Skills:CommunicationJudgmentPrioritizationObjection handlingPipeline management

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn