Customer service representative - Telecom account - AA

Sutherland
Cairo, Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Active listening","Attention to detail","Professional communication"]

Provide customer support for a telecom account by handling inbound customer interactions with efficiency and empathy. Resolve inquiries and issues, communicate professionally using strong phone etiquette, and deliver tailored solutions that improve customer satisfaction and customer experience. You’ll work in a fast-paced onsite environment across Cairo and Alexandria, helping customers through effective communication, active listening, and careful attention to detail. English fluency (B2/C1) is required.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer service representative - Telecom account - AA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer support for a telecom account by handling inbound customer interactions with efficiency and empathy. Resolve inquiries and issues, communicate professionally using strong phone etiquette, and deliver tailored solutions that improve customer satisfaction and customer experience. You’ll work in a fast-paced onsite environment across Cairo and Alexandria, helping customers through effective communication, active listening, and careful attention to detail. English fluency (B2/C1) is required.
Location: Cairo, Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and empathetically.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain professional phone etiquette in customer interactions.

Key Requirements

  • •Fluency in English at B2/C1 level is required.
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving ability, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Skills:EmpathyProblem-solvingActive listeningAttention to detailProfessional communication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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