HSBC

3 weeks ago

Middle Office Operations Delivery and Oversight Lead (Singapore, 01, SG, 117439)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end delivery, oversight, and continuous improvement of Middle Office services for the Securities Services Operations (SSO) client base. Ensure service quality across locations and Global Service Centres, manage client governance and service recovery, and oversee settlement, cash payments, derivatives processing, reconciliations, and exceptions to meet SLAs. Support trade matching and settlement activities, drive change and transformation, and strengthen operational risk and control discipline through HSBC policies and documentation.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Facilities, Workplace & Physical Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end service delivery and oversight for Middle Office services to the SSO client base, ensuring consistent outcomes across site and Global Service Centres.
•Represent Middle Office in client governance, including on-site client reviews, service discussions, and issue resolution with clear communication.
•Oversee downstream operational timeliness and completeness, including settlement, cash payments, derivatives processing, reconciliations, and exception management to meet market deadlines and SLAs.
•Provide and where required directly support trade matching and settlement activities, matching trades to broker confirmations and instructing custodians within strict cut-offs.
•Lead client query management and service recovery, support SLA/KPI performance management, and drive change/transformations while strengthening operational risk and control discipline.

Key Requirements

•Significant Middle Office / Investment Operations experience (typically 10+ years) within an asset manager, custodian, broker, or outsourced operations provider with strong understanding of post-trade lifecycle events.
•Strong product and market knowledge across equities, fixed income, cash, and OTC derivatives, including confirmation and settlement market practice.
•Proven service delivery and stakeholder management capability, including client-facing governance and issue management across multiple teams and locations.
•Change delivery and process improvement experience, including operating model design, procedure writing, transformation/offshoring exposure, and UAT support for new or upgraded systems.
•Systems and tooling familiarity (advantageous), plus a strong control mindset and communication skills, including disciplined adherence to policies/controls and advanced Microsoft Office capability.

Experience:10+ years

Skills:Service deliveryStakeholder managementIssue managementChange managementControl mindset

Tech Stack:MultifondsIABORHSBCNetCalypsoAladdinMarkit EDMTradeFlowCTMSWIFT messagingGETCBloombergFiserv TradeflowMicrosoft OfficeFIMAML/KYC

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 weeks ago

Middle Office Operations Delivery and Oversight Lead (Singapore, 01, SG, 117439)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Facilities, Workplace & Physical Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end service delivery and oversight for Middle Office services to the SSO client base, ensuring consistent outcomes across site and Global Service Centres.
•Represent Middle Office in client governance, including on-site client reviews, service discussions, and issue resolution with clear communication.
•Oversee downstream operational timeliness and completeness, including settlement, cash payments, derivatives processing, reconciliations, and exception management to meet market deadlines and SLAs.
•Provide and where required directly support trade matching and settlement activities, matching trades to broker confirmations and instructing custodians within strict cut-offs.
•Lead client query management and service recovery, support SLA/KPI performance management, and drive change/transformations while strengthening operational risk and control discipline.

Key Requirements

•Significant Middle Office / Investment Operations experience (typically 10+ years) within an asset manager, custodian, broker, or outsourced operations provider with strong understanding of post-trade lifecycle events.
•Strong product and market knowledge across equities, fixed income, cash, and OTC derivatives, including confirmation and settlement market practice.
•Proven service delivery and stakeholder management capability, including client-facing governance and issue management across multiple teams and locations.
•Change delivery and process improvement experience, including operating model design, procedure writing, transformation/offshoring exposure, and UAT support for new or upgraded systems.
•Systems and tooling familiarity (advantageous), plus a strong control mindset and communication skills, including disciplined adherence to policies/controls and advanced Microsoft Office capability.

Experience:10+ years

Skills:Service deliveryStakeholder managementIssue managementChange managementControl mindset

Tech Stack:MultifondsIABORHSBCNetCalypsoAladdinMarkit EDMTradeFlowCTMSWIFT messagingGETCBloombergFiserv TradeflowMicrosoft OfficeFIMAML/KYC

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn