Senior Customer Success Manager (EST timezone)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the full customer success lifecycle for US accounts, guiding onboarding, monitoring account health, and driving retention and expansion. Serve as the primary customer contact and strategic advisor, resolving issues and proactively identifying opportunities for upselling or cross-selling. Collaborate across Sales, Operations, Product, and Engineering to shape an exceptional customer experience and use customer feedback to inform product development. Work EST hours from anywhere.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Guide new customers through onboarding to ensure smooth adoption of the platform.
•Build and manage strategic relationships with key stakeholders as a trusted partner.
•Act as the primary point of contact, addressing inquiries and resolving issues quickly.
•Monitor account health and proactively identify opportunities to enhance accounts and drive growth.
•Collect and analyze customer feedback and collaborate cross-departmentally to improve product and deliver exceptional customer experience.

Key Requirements

•5+ years in Customer Success, Account Management, or related roles, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
•Own the full client lifecycle from onboarding through renewal and expansion.
•Exceptional interpersonal and communication skills with a track record of driving customer satisfaction.
•Analytical mindset to gather insights from data and make informed decisions.
•Comfortable working US Eastern Time (EST) hours and managing multiple accounts in a fast-paced environment.

Experience:5+ yearsEORHR-TechPayrollGlobal EmploymentSaaS

Skills:CommunicationRelationship buildingCustomer advocacyAnalytical thinkingMulti-tasking

Company Brief

RemotePass

Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.

Industry: HR Tech

Headquarters: São Paulo, Brazil

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

RemotePass

5 days ago

Senior Customer Success Manager (EST timezone)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Guide new customers through onboarding to ensure smooth adoption of the platform.
•Build and manage strategic relationships with key stakeholders as a trusted partner.
•Act as the primary point of contact, addressing inquiries and resolving issues quickly.
•Monitor account health and proactively identify opportunities to enhance accounts and drive growth.
•Collect and analyze customer feedback and collaborate cross-departmentally to improve product and deliver exceptional customer experience.

Key Requirements

•5+ years in Customer Success, Account Management, or related roles, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
•Own the full client lifecycle from onboarding through renewal and expansion.
•Exceptional interpersonal and communication skills with a track record of driving customer satisfaction.
•Analytical mindset to gather insights from data and make informed decisions.
•Comfortable working US Eastern Time (EST) hours and managing multiple accounts in a fast-paced environment.

Experience:5+ yearsEORHR-TechPayrollGlobal EmploymentSaaS

Skills:CommunicationRelationship buildingCustomer advocacyAnalytical thinkingMulti-tasking

Company Brief

RemotePass

Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.

Industry: HR Tech

Headquarters: São Paulo, Brazil

Website LinkedIn