Dimension Data

2 weeks ago

Database Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Ensure clients’ packaged application technologies (including ERP and middleware) remain operational by monitoring, investigating, and resolving incidents, service requests, and alerts. Provide second-line support with moderate complexity while maintaining SLA compliance through ticket updates and incident logging. Execute documented and approved changes, collaborate with automation teams, coach L1/service desk teams, and handle initial client escalations. Identify issues early, contribute to trend analysis, and support maintenance and disaster recovery activities.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts.
•Provide second-line support and troubleshoot operational issues while maintaining SLA compliance.
•Update tickets with resolution tasks and promptly log incidents.
•Execute carefully documented and approved changes and support change management processes.
•Collaborate with other teams and clients, coach L1/service desk teams, and contribute to trend analysis and continuous improvement.

Key Requirements

•Hands-on experience managing platforms including ERP, middleware, and other business-critical software.
•Moderate experience in managed services and knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks while performing change management duties and leading troubleshooting without breaching SLAs.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Experience:Managed services

Education:Bachelor's

Skills:CommunicationActive listeningProblem-solvingTroubleshootingAdaptability

Tech Stack:ServiceNowERPMiddlewareAutomationDisaster recovery

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dimension Data

2 weeks ago

Database Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts.
•Provide second-line support and troubleshoot operational issues while maintaining SLA compliance.
•Update tickets with resolution tasks and promptly log incidents.
•Execute carefully documented and approved changes and support change management processes.
•Collaborate with other teams and clients, coach L1/service desk teams, and contribute to trend analysis and continuous improvement.

Key Requirements

•Hands-on experience managing platforms including ERP, middleware, and other business-critical software.
•Moderate experience in managed services and knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks while performing change management duties and leading troubleshooting without breaching SLAs.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Experience:Managed services

Education:Bachelor's

Skills:CommunicationActive listeningProblem-solvingTroubleshootingAdaptability

Tech Stack:ServiceNowERPMiddlewareAutomationDisaster recovery

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn